What are the responsibilities and job description for the Customer Service Representative - New Jersey position at WHIZZ?
Customer Service Representative
Position : Customer Service Representative
Location : On site
Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $17 to $18 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!
Why Choose Whizz :
Competitive Salary : Earn between $17 - $18 per hour, based on your skills and experience.
Quarterly Bonuses : Be recognized and rewarded for your exceptional contributions every quarter.
Salary Growth Potential : Show your commitment and watch your salary grow.
Leadership Opportunities : Ambitious CSRs can step into a Team Lead role after just 6 months.
Responsibilities :
- Advise current and prospective customers.
- Communicate effectively with customers in person.
- Explain bike features and functions to customers.
- Assist customers in choosing a bicycle model, battery type, accessories and services.
- Manage customer onboarding and payments.
- Maintain document flow related to sales transactions.
- Working with current clients, including inspecting bikes and issuing fines.
- Managing client accounts and requests in the ERP system, specialized automation tools (such as chatbots), and other software and applications used by the company.
- Prepare and submit necessary reports related to sales, inventory, and store operations.
- Adhere to the organization of the store to maintain a welcoming environment.
- Track inventory levels and ensure accurate stock levels.
- Coordinate stock transfer and fulfillment as needed.
- Assist with store opening and store closing duties, as required.
- Perform general office and administrative tasks.
- Perform other duties as assigned by the direct supervisor to support store operations and ensure smooth workflow.
- Be flexible and available to work shifts across Monday through Sunday, as scheduled.
Requirements
Benefits
Paid Time Off : Recharge and relax with vacation, sick leave, and public holidays.
Training Provided : We believe in empowering you to reach new heights.
Commute on Us : Make your daily journey smoother and cost-effective.
401(k) Retirement Plan : Invest in your future.
Performance-Based Bonuses : Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour Shifts : Balance work and life seamlessly.
Competitive Salary : $17 - $18 per hour. Learn More
Salary : $17 - $18
