Employee Benefits Account Manager

EMPLOYEE BENEFITS ACCOUNT MANAGER: TIMONIUM, MD

Who Staffing is looking for an Employee Benefits Account Manager for a full-time, direct hire opportunity with our client in Timonium, MD.

Job Summary:

The Employee Benefits Account Manager plays a crucial role in managing and maintaining relationships with clients who have engaged in the services of our client for employee benefits. This role involves supporting their VP of Employee Benefits in overseeing the delivery of benefit programs, ensuring client satisfaction, and addressing any issues that may arise. The Employee Benefits Account Manager serves as the primary point of contact between the client and company, working to understand the client's needs and providing effective solutions.

Job Responsibilities:

• Client Relationship Management:
• Build and maintain strong, positive relationships with clients.
• Serve as the main point of contact for client inquiries, concerns, and escalations.
• Conduct regular check-ins and meetings with clients to review benefits programs and discuss any changes or updates.
• Benefits Program Oversight:
• Collaborate with clients to understand their specific employee benefits needs.
• Oversee the implementation, administration, and renewal of employee benefits programs, including health, dental, vision, life, short term disability, long term disability, voluntary benefit offerings, wellness programs, and other related offerings.
• Communication and Education:
• Effectively communicate benefit program details to clients and their employees.
• Conduct employee education sessions to ensure a clear understanding of available benefits.
• Work with internal teams to address and resolve any employee inquiries related to benefits.
• Problem Resolution:
• Proactively identify and address any issues or challenges related to benefits programs.
• Collaborate with internal teams, including underwriters and claims processors, to resolve client concerns in a timely and efficient manner.
• Compliance:
• Ensure that all benefits programs comply with relevant laws and regulations.
• Stay up-to-date on changes in legislation and industry standards affecting employee benefits.

Qualifications:

• Bachelor's degree or equivalent training, education, and experience
• Licensed in Maryland for health and life insurance
• Proven experience in account management, preferably in the employee benefits or insurance industry.
• Understanding of employee benefits programs and related compliance requirements.
• Excellent communication, math, and interpersonal skills.
• Proficiency in Microsoft Office (Word, Power Point & Excel)
• Customer-focused with a commitment to delivering high-quality service.

The Employee Benefits Account Manager plays a critical role in ensuring client satisfaction, promoting retention, and contributing to the overall success of client’s employee benefits services.

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