Front Desk Receptionist

About us

Whole Body Health Care is a chiropractic clinic in Hyde Park, UT. We go beyond traditional chiropractic by providing many options of alternative care to empower people beyond what they thought possible.

Our work environment includes:

• Growth opportunities
• Wellness programs
• On-site gym
• Free Care

EXPERIENCE: Customer Service, Office Management, Receptionist, Billing

EDUCATION: High School / GED

CERTIFICATION/LICENSES: None required

KNOWLEDGE, SKILLS, AND ABILITIES

If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you.

• Applied Knowledge: Know the office vision, mission, and core values. Live by them.

Desire to Aim Higher
Initiative
Present & Accountable
Infectious
Clear Communication

• Team-Player: Be accountable. Be willing to call and be called on the code.
• Decision-Making Skills: Quick, independent thinking is vital to clinic operations.
• Attention to Detail: Take notes on how people are feeling, their preferences, and how to best keep them comfortable - Exceed Expectations.
• Interpersonal Skills: On occasion we work with people in stressful situations. Keeping a clear head and a calm demeanor when talking to patients and employees will be an asset.
• Communication: Must have strong communication skills (reading, writing, speaking and comprehension).
• Organization: Must have the ability to organize, prioritize and perform multiple tasks with little or no supervision.
• Be humble & Learn: Perfection is a quest not an achievement. Seek to constantly improve.

SPECIFIC DUTIES &* RESPONSIBILITIES*:

If you don't currently have the capacity to meet these demands we can provide training if you are willing to learn.

• Responsible for following patient care from check in to check out
• Liaison between patient, physician, and other office staff
• Responsible for monitoring and leading the office and staff
• Responsible for the phone - the lifeblood of the office
• Prepares for and assists chiropractic assistants and physicians for all patient encounters
• Triage patient messages, phone calls, and questions appropriately, whether it is resolving issues or utilizing physician and other staff as needed.
• Educate patients on the office and their responsibilities as a patient
• Responsible for monitoring clinic flow controlled by chiropractic assistants
• Patient scheduling and coordination: Manage the appointment scheduling system, ensuring efficient utilization of resources and smooth patient flow. Coordinate and communicate with patients to schedule appointments, reschedule as necessary, and address any scheduling conflicts or concerns
• Marketing and community outreach: Take an active role in promoting the chiropractic office within the community. Participate in marketing initiatives, community events, and networking opportunities to increase awareness and attract new patients
• Compliance and documentation: Ensure adherence to relevant legal and regulatory requirements, including HIPAA compliance and recordkeeping. Maintain and update patient records in accordance with established protocols and guidelines.
• Financial management: Assist in managing the office's financial aspects, including billing, insurance claims, and collections
• Insurance coordination and billing: Oversee the insurance coordination process, including verifying patient insurance coverage, obtaining necessary authorizations, and submitting accurate and timely insurance claims. Collaborate with the billing department or external billing service to ensure accurate and timely submission of claims, resolution of billing-related issues, proper coding and documentation for insurance reimbursement. Stay up-to-date with changes in insurance regulations and policies to ensure compliance and maximize reimbursements for the office
• Quality improvement: Identify opportunities for improving office processes, patient experience, and overall efficiency. Implement and monitor quality improvement initiatives, seeking feedback from patients and staff to drive continuous improvement
• Complete special projects as assigned
• Be prepared for staff meetings with any homework assigned or to add input
• Handle any maintenance issues that may come up throughout the office: minor IT issues, cleaning, and stocking
• We work as a team to allow for time off opportunities and demonstrate willingness to cover one another's shifts when able.
• Maintain and model a positive attitude - Have fun!

PHYSICAL REQUIREMENTS

Work is light to medium demand. May assist patients as needed, helping them on and off the exam table and/or bed.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Morning shift
• No nights
• No weekends

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $12 - $15