Office Assistant/Receptionist

Would you like a job that can become a career? Do children with disabilities make your heart melt? Are you looking for a job where you really make a difference? Then you may be the missing piece to our puzzle.

$14 – $16 DOE

Located in Spanish Fork, UT

Schedule: Full Time M-F 10am to 7pm

OPPORTUNITY:

Whole Child Therapy seeks an Office Assistant/Receptionist who is balanced, professional, dedicated, and an effective communicator. We are looking for someone who loves working directly with people and has the ability to make people feel special. The Office Assistant/Receptionist is a crucial part of our administrative team and as such we need you to be teachable, upbeat, and reliable. You will utilize your multitasking, organization, and communication skills daily. Learn more about our clinic at thewholechildtherapy.com

EMPLOYEE BENEFITS AND INCENTIVES:

• Balanced Personal and Professional Life – You are the backbone of our organization, and we want you to be happy. We will do our very best to accommodate your needs and requests.
• Empowered Culture – You will have direct access to the company’s leadership team, who are eager to explore and implement your suggestions for improved service for the children we serve and their families. As the office assistant/Receptionist you get to work directly with our owner, who is dedicated to listen to your needs and support you in self-care and overall clinic care.
• Clear Career Path with Commitment to Training and Development – Our growing company offers unlimited opportunities to achieve your career goals. We are committed to professional development and promotions from within to increase job satisfaction and employee growth.
• Excellent compensation based on experience and education. Paid time off. Numerous paid holidays. Medical and Dental Insurance.

ORGANIZATION:

Whole Child Therapy (WCT) is a multidisciplinary pediatric therapy center servicing all of Utah Valley. WCT specializes in Autism and provides OT, Speech, ABA, and mental health therapy. We are dedicated to providing the highest quality home and clinic care for the children we serve as well as superior levels of customer service for their families. WCT's founders are committed to providing evidence-based services with compassion, knowledge, and collaborative effort.

Skills Required:

• Ability to take initiative, problem solve, and make decisions within job scope.
• Understanding and experience of fast-moving workplace environment with ability to track tasks on a daily, sometimes hourly basis
• Superior written and oral communication skills
• Strong track record of customer service and effective people skills
• Understanding of processes, policies, and procedures required to support the company
• Excellent time management and organizational skills with strong attention to detail
• Ability to work well under pressure and multitask without direct supervision
• Ability to work independently as well as collaboratively in a positive team environment.
• Adherence to laws and best practices in regards to dealing with clients and data, including HIPAA
• Comfortable dealing with clients and their families
• Excellent knowledge of Microsoft Office (particularly Word and Excel) and EMR software
• Proficiency in English
• Results-driven and patient
• Clear and effective schedule management skills
• High degree of attention to detail and trustworthiness
• A proven track record of organization, professionalism, and self-motivation.
• A proven track record of multitasking
• Exceptional time management
• Strong verbal and written communication skills - emails should be sent without errors.
• Treat clients with respect.

Education/Experience:

• 1 year experience with excel and word documents
• 2 years experience in customer service
• 1 year of scheduling experience
• A minimum of 2 years' experience in an office setting
• Bilingual is a preferred but not required

Duties & Responsibilities:

Reception

• Greeting clients and staff
• Answering phones
• Supporting our therapists
• General office organization
• Maintain confidentiality according to HIPAA

Scheduling - Working closely with Scheduling Specialist

• Handling daily cancellations
• Sending appointment reminder texts

Onboarding - Working closely with Onboarding Specialist

• Sending intake packets to potential new clients
• Gathering paperwork from new clients
• Help our families start services
• Helping with new employee orientation

Perks:

• Friendly and Happy team
• Attentive and invested Direct Supervisor

Working Conditions:

Physical Demands

• Ability to spend long hours sitting and using office equipment and computers.
• Lift up to 20 lbs.

Environmental Conditions

• Natural sunlight

Mental Demands

• Meeting deadlines, which may cause stress.
• Interact with a variety of different people with a variety of different needs.

Equal Opportunity Employer

Job Type: Full-time

Pay: $14 - $16 an hour DOE

Schedule: Monday - Friday 10 am - 7 pm

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $14 - $16