What are the responsibilities and job description for the Grocery Purchasing Lead Wellness position at Whole Foods Co-Op Duluth?
Job Summary:
The Grocery Purchasing Lead/Wellness purchases, receives, prices, and merchandises designated products. They provide leadership to Grocery Clerks and assist the department manager in meeting goals for sales, margin, inventory turns, sanitation, safety, and customer service.
Duties and Responsibilities
Essential Job Specific Duties and Responsibilities:
In a timely manner, purchase, receive, price, and merchandise designated products through approved suppliers and in appropriate quantities.
Communicate and document unresolved vendor issues and/or concerns to department management.
Process returns and special orders according to established practices.
Provide ongoing feedback to department management on customer service, safety and staff performance.
Direct, support and prioritize duties for designated employees related to department expectations for sales and service.
Promptly inform the IT department about changes in Point of Sale information (i.e, price changes, entry of new products/sale batches and deleting products/sale batches, internal ordering).
Implement pricing and sign changes on the sales floor.
Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
Achieve WFC customer service standards for internal and external customers.
Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
Essential Organization Specific Duties and Responsibilities:
Abide by all WFC policies and procedures.
Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.
Follow and ensure compliance with all safety practices and policies.
Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
Additional Duties and Responsibilities:
Achieve daily operational goals as directed by your supervisor.
Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
Report any problems with systems, tools and/or products to department supervisors.
Promote ownership and owner benefits consistently and positively.
Perform other tasks as assigned by department management.
Knowledge, Skills, Abilities
Preferred Knowledge, Skills, and Abilities:
Experience in retail, grocery, natural foods and/or cooperative business
Available to work evenings, weekends, holidays
Supervisory experience
Customer service experience
Essential Knowledge, Skills, and Abilities:
18 years of age or older
Basic computer literacy including familiarity with using a web browser and email
Ability to operate effectively within established systems and procedures
Outstanding customer service skills
Attention to detail and good organizational skills
Ability to handle multiple demands, work under time pressures and meet department work objectives
Ability to handle confidential information
Willingness to learn and perform all aspects of the position
Ability to be flexible and to adapt to changing conditions
Demonstrate objectivity and neutrality under pressure
Ability to work efficiently in a fast-paced environment
Ability to effectively convey information
Regular, predictable attendance
Essential Physical Requirements:
Ability to occasionally move up to 50 lbs. throughout shift
Ability to repetitively move objects up to 15 lbs. throughout shift
Ability to remain in a stationary position for extended periods of time
Ability to move around the premises throughout shift
Ability to operate position-required machinery
Ability to do repetitive office tasks including, but not limited to, filing, using a computer keyboard, understanding information from a computer screen/LCD monitor and written materials for the entirety of shift
Ability to safely use sharp cutting instruments
Work Environment
Occasional Exposure:
Outdoor weather conditions
Frequent Exposure:
Handling wet, hot, cold, and/or frozen products
Wet and/or humid conditions
Change in room temperatures
Carts, pallets, and hand-trucks moving in and out of storage/retail areas
Constant Exposure:
Background music and in-store pages
Food odors, grain and spice dust, food allergens
IMPORTANT DISCLAIMER NOTICE
The essential duties and responsibilities and knowledge, skills and abilities listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Employees must be able to satisfactorily perform the essential functions of this position, with or without reasonable accommodation. Any questions regarding accommodations should be directed to the Human Resources Manager.
