What are the responsibilities and job description for the Showroom Sales Associate position at Wholesale Supply Group, INC.?
Job Title: Showroom Sales Associate - Plumbing, Electrical, Lighting, Kitchen & Bath
Company: Wholesale Supply
Job Summary: As a Showroom Sales Associate at Wholesale Supply, you will be the face of our company, guiding customers through our extensive selection of plumbing, electrical, lighting, kitchen, and bath products. Your role involves understanding customer needs, providing expert product knowledge, and offering design advice to ensure customers find the perfect solutions for their projects. Exceptional customer service, product expertise, and a passion for home improvement are essential for success in this role.
Key Responsibilities:
- Customer Engagement:
- Greet customers warmly as they enter the showroom and assess their needs to provide personalized assistance.
- Build relationships with customers by understanding their projects and offering tailored recommendations.
- Product Knowledge:
- Maintain up-to-date knowledge of the full range of products in plumbing, electrical, lighting, kitchen, and bath categories.
- Stay informed about the latest trends, innovations, and technologies in the home improvement industry.
- Sales Support:
- Assist customers in selecting products that meet their design preferences, budget, and technical requirements.
- Provide detailed product information, including specifications, features, benefits, and installation guidance.
- Prepare and present accurate quotes and estimates to customers.
- Design Consultation:
- Offer design advice and recommendations, helping customers visualize their projects using available tools and resources.
- Work with customers to create design plans that align with their aesthetic preferences and functional needs.
- Order Processing:
- Assist customers with placing orders, ensuring accuracy and attention to detail in order entries.
- Coordinate with the warehouse and logistics teams to ensure timely and accurate delivery of products.
- Showroom Maintenance:
- Keep the showroom clean, organized, and visually appealing, ensuring all displays are up to date.
- Arrange products in a way that highlights their features and creates an engaging shopping experience.
- Customer Service:
- Provide post-sale support, including follow-up calls to ensure customer satisfaction and address any issues or questions.
- Resolve customer complaints or concerns promptly and effectively, escalating to management when necessary.
- Sales Goals:
- Meet or exceed individual and team sales targets.
- Track personal sales performance and work proactively to improve sales techniques.
- Collaboration:
- Work closely with other sales associates, designers, and the management team to ensure a seamless customer experience.
- Participate in team meetings and training sessions to stay informed about new products, promotions, and company policies.
- Marketing and Events:
- Assist in planning and executing showroom events, promotions, and product demonstrations.
- Promote showroom offerings through social media, email campaigns, and other marketing channels.
Qualifications:
- High school diploma or equivalent; additional education or training in plumbing, electrical, or HVAC is a plus.
- Proven experience in a customer service or sales role, preferably in a similar industry.
- Must pass drug test
- Excellent communication and interpersonal skills.
- Strong product knowledge and technical aptitude related to plumbing, electrical, and HVAC supplies.
- Familiarity with point-of-sale systems and basic computer skills.
- Ability to lift and move heavy products.
- Detail-oriented with a focus on accuracy in order processing.
- Positive attitude and a willingness to learn.
Benefits:
- Weekly Pay
- Health, Dental, Vision Insurance
- 401k Program
- Paid Vacation Days
- Paid Holidays
- Employee Incentives
The Showroom Sales Associate role at Wholesale Supply offers the opportunity to engage with customers in a dynamic environment, helping them bring their home improvement visions to life with high-quality products and exceptional service.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $14
