Information Technology Project Manager

Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

We are seeking a highly skilled IT Project Manager with retail experience to oversee key technology initiatives across store systems, enterprise applications, and infrastructure. Reporting to the CIO, this role will manage project planning, execution, and delivery while ensuring alignment with business objectives. This position requires a proven leader who can coordinate cross-functional teams, manage timelines and budgets, and drive strategic technology projects to completion.

Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

Schedule: Monday – Friday, Weekends as needed, 40-50 hours per week (hybrid)

Pay: $100,000 - $130,000

Job Type: Full-time

Benefits

• Employee Discount
• Employer-Paid Life Insurance
• Flex Time Off
• Disability Insurance
• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• 401(k) with company match

Job Responsibilities

• Lead and manage multiple IT projects, including store technology rollouts, enterprise system implementations, and infrastructure upgrades.
• Develop and maintain project plans, schedules, budgets, and risk management strategies.
• Collaborate with IT leadership and business teams (e.g., Merchandising, Supply Chain, Finance, Store Operations) to align technology solutions with company goals.
• Drive execution of key projects such as POS enhancements, self-checkout deployments, cloud-based applications, and infrastructure improvements.
• Ensure stakeholder alignment, facilitating communication between business sponsors, vendors, and IT teams.
• Conduct project governance, tracking milestones, deliverables, and financial performance.
• Prepare and deliver executive reports on project status, risks, and return on investment (ROI).
• Mentor and guide IT team members, fostering a culture of project management excellence.
• Manage vendor relationships to ensure smooth implementation of third-party technology solutions.
• Bachelor’s degree in Technology, Engineering, or a related field (or equivalent experience).
• 5-10 years of IT project management experience, preferably in retail, fashion, or hospitality.
• Strong expertise in project management tools, such as Microsoft Project, Jira, Asana, or Smartsheet.
• Experience leading cross-functional teams and managing large-scale IT implementations.
• Ability to facilitate workshops, develop business cases, and present findings to stakeholders.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• PMP, PMI-ACP, or similar certification is a plus

Preferred Qualifications:

• Experience delivering retail technology solutions such as POS, ERP, WMS, or analytics platforms.
• Familiarity with Oracle Xstore, Aptos Retail, Microsoft Dynamics POS/ERP, or similar systems.
• Experience in multi-brand retail environments (fashion, QSR, souvenirs, etc.).
• Additional certifications such as Six Sigma, ITIL, or COBIT are a plus.

Additional Requirements

• Frequent sitting
• Limited standing, walking, climbing, crouching, bending, pushing, or pulling
• Limited travel or overnight
• Occasional travel or overnight
• Frequent travel or overnight; including international
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Lift 0-25 lbs.
• Use of fine motor hand functions

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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