What are the responsibilities and job description for the Retail Store Manager position at WHSmith North America?
Are you a dynamic leader with a passion for retail operations and business success? Join our team at WHSmith North America where we are travel retail and with a BANG! We’re like NOTHING you’ve ever seen! Our stores are primarily in Airports, Resorts and Casino locations and range from high end fashion to candy to luxury luggage to big name electronics to clothing and more!
About Us:
WHSmith North America, incorporating Marshall Retail Group and InMotion Entertainment Group, is a leading global travel retailer with over 1,700 stores across 30 countries. We create unique customer experiences by developing distinctive retail store concepts that highlight local culture, community, and lifestyle. Our InMotion Entertainment Group is the largest airport-based electronics retailer, offering the latest technology for travelers.
Key Responsibilities:
- Staff Management: Train, schedule, and evaluate store staff.
- Inventory Management: Optimize stock levels and minimize shrinkage.
- Pricing Strategies: Implement effective pricing to maximize profitability.
- Retail Math: Analyze sales data and make informed decisions.
- Daily Operations: Ensure compliance with company policies and procedures.
- Communication: Interact effectively with customers, vendors, and internal teams.
- Sales Drive: Plan and execute promotional activities to boost sales.
- Team Training: Conduct employee orientation and ongoing training.
- Leadership: Motivate the team to achieve sales goals and deliver exceptional customer service.
- Financial Management: Handle cash, reporting, and financial tasks with strong math skills.
Skills and Experience:
- Proven retail management experience with a focus on sales and customer service.
- Strong leadership abilities with a track record of effective team supervision.
- Proficiency in retail math for pricing, margins, and inventory control.
- Excellent communication skills to interact with diverse stakeholders.
- Solid understanding of sales techniques and revenue growth strategies.
- Ability to manage employee performance through coaching and feedback.
- Experience in team management to foster a positive work environment.
What We Offer:
- Medical, Dental & Vision Insurance
- FREE Life Insurance
- Short & Long Term Disability Insurance
- Generous Paid Time Off
- 401(k) with company match
- Employer Paid Parking
- Amazing Employee Discount at all our stores
- Free ECO RTD Pass for public transportation
- Free Employee Parking
- Career Advancement Opportunities
- Bonus & SPIFF Potential
- Comprehensive training and career development path
Requirements:
- 2 years of Retail Store Management experience
- Experience in large volume retail, logo/sundries, or airport stores is a plus
- Open availability is required
- Ability to engage with diverse customers from around the world
- Proven track record of managing multiple tasks/projects successfully
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $60,000
