What are the responsibilities and job description for the Remote Hospitality & Ticketing Agent position at Why Knot Travel?
Job Description
This is a remote position.
We are a globally connected, remote-friendly team dedicated to providing seamless ticketing and travel services to clients worldwide. With decades of industry expertise, we offer a flexible and supportive work-from-home environment, perfect for individuals looking to start a rewarding career in the travel industry.
Responsibilities :
Ticketing & Booking Support :
Assist clients in booking flights, cruises, train tickets, and other travel-related reservations
Verify availability, pricing, and travel regulations before processing bookings
Ensure all reservations are accurate and align with client preferences, schedules, and budgets
Process modifications, cancellations, and rebookings as needed
Client Assistance :
Communicate with clients via phone, email, and chat to understand their travel needs
Provide personalized recommendations for routes, airlines, and seating options
Address customer inquiries, resolve booking issues, and handle special requests professionally
Administrative Support :
Maintain detailed records of bookings, payments, and client interactions using our system
Process payments and send confirmation details to clients on time
Stay informed about airline policies, travel restrictions, and industry updates
Benefits of Joining Our Team :
Fully remote position with the flexibility to work from home
Comprehensive training provided—no prior experience required
Access to exclusive travel discounts and perks for personal use
Supportive and collaborative team environment with mentorship and professional growth opportunities
Unlimited earning potential with performance-based incentives
Requirements :
Strong written and verbal communication skills in English; bilingual abilities are a plus
Excellent organizational and problem-solving skills with attention to detail
Customer service or ticketing experience is preferred but not required—training is available
Self-motivated and able to work independently in a remote setting
Basic computer proficiency, including familiarity with booking platforms and CRM tools (training provided)
Requirements
Remote, Scheduling, Self Motivated, Energetic, Customer-oriented, Work from home, Planning, Coordinator, Flexibility, Event, Hotels, Reservations, Travel Agent
