Night Auditor

NIGHT AUDITOR

JOB DESCRIPTION

Status: Seasonal (May to October), Full Time (40 hours per week depending upon occupancy levels), Non-Exempt.

Responsibility: Low level of supervision needed. High level of operational decision making.

Reports to: Front Desk Manager and/or Front Desk Supervisor

Supervises: Security

Skill: Front desk experience in the hospitality industry preferred, customer service experience and excellent written/verbal communication skills.

Effort: Ability to lift, push and pull required load (usually about 30lbs).

Work Conditions: Overnight shift 11pm to 7am. Flexible schedule, able to work weekends, holidays, overnight.

Duties:

• Being visible at the reception desk at all times.
• Welcoming members and guests in a friendly and professional manner. Greet members by name.
• Perform the function of the nightly audit including reconciling all daily financial activity, completing daily reports in accordance with policies and procedures.
• Print, e-mail and distribute all daily reports.
• Work in liaison with Security and night cleaning crew to insure productivity levels are maintained at a high standard.
• Prepare for the next day’s activities including preparing the daily function display sheet, arrival and departure information.
• Provide members and guests with a positive first impression at time of check in as well as a positive lasting impression at check out.
• Ensure that proper telephone etiquette is used at all times and telephones are answered within 3 rings.
• Be familiar with all department heads and managers; their names, job titles, phone extensions, office location and areas of responsibility.
• Follow through on all member’s and guest’s needs.
• Professionally and courteously handle member or guest concerns and complaints informing the Guest Services Manager of all problems and solutions.
• Be familiar and communicate effectively information regarding the Club, its guest rooms, Club amenities, dining options, dress codes, hours of operation and all services provided.
• Promote the Club’s food and beverage outlets prior to suggesting off property dining options.
• Be familiar with and communicate effectively information regarding Cape Cod, the immediate area, local attractions and activities and local dining options.
• Have knowledge of all market segments, room types, locations, features and benefits while accepting room reservations for members and guests of the Club in accordance with the Club’s policies and procedures (advance deposits, cancellations, no-shows, etc.)
• Preform a daily shift audit report to prove your entries. All mis-postings should be corrected prior to punching out.
• Communicate effectively and professionally with all departments of the Club.
• Ensure that all member and guest requests are met and communicated to the proper departments through the quick response system.
• View and update all departmental communication centers including e-mails, daily logs, no shows, early departures, group resumes, quick response log, lost and found log and daily shift information board.
• Follow the Club’s policy as it pertains to lost & found items.
• Complete and fill out daily AM & PM checklists as required.
• Ensure that the reception desk is inventoried, organized and stocked with necessary office supplies, including brochures, and concierge information.
• Work in liaison with the accounting department to ensure that all daily work is accurate and that cash banks are counted daily and accounted for. Immediately report any shortages or overages.
• Perform a daily bucket check to ensure that all guests have been checked in and that market segments and room rates are accurate.
• Review all adjustments and/or rate changes Guest Services Manager.
• Ensure that all room keys and walkie talkies are signed out properly and accounted for.
• Be familiar with and follow the Club’s emergency procedures, and be prepared to handle an emergency situation if one arises.
• Work closely with the housekeeping department in communicating special requests and special circumstances (early arrivals, early departures, no-shows, etc.)
• Represent the Club in the highest standard as possible both on and off property.
• Other related duties as assigned.