Training and Documentation Lead

Department: Financial Services

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Range beginning at $25.50/hr, adjusted based on qualifications

Work Schedule: Mon-Fri General Business hours

Export Compliance Requirement: No export control requirement.

Job Story

Build Clarity. Empower Teams. Shape Success.
Are you the kind of person who can turn complex information into crystal-clear guides and bring teams together with effective training? Do you have a passion for making processes seamless, accessible, and impactful? If you’re ready to blend technical expertise with creativity and training skills, this is the perfect role for you!

In this position, your primary mission is to ensure everyone is on the same page by creating, documenting, organizing, and unifying Standard Operating Procedures (SOPs) into a consistent format that adapt as systems improve. You’ll be the architect of consistency, crafting materials that not only document workflows but also help drive understanding and success across teams. As processes are upgraded and technology evolves, you’ll be the driving force behind adapting, updating, and training our team on how it all works—keeping policy and practice aligned.

Not only will you create captivating and user-friendly training materials, job aids, and help documents, but you’ll also play a vital role in making those resources accessible across the university via online platforms and updated website content. It’s not just about creating documents; it’s about crafting cohesive, intuitive materials that meet user needs without overwhelming them. You’ll streamline messaging, simplify processes, and prioritize solutions that deliver the biggest benefits. You’ll have the freedom to bring your ideas to life and make a real impact on how we operate.

The ideal person for this role is a natural organizer and communicator who can teach and train people of all learning styles in an engaging and relatable way. You understand the value of simplicity and can create resources that are as effective as they are easy to use. You are a skilled composer who produces logical, cohesive, and user-friendly content. You’re skilled at writing, ensuring everything flows logically and consistently. You have a knack for prioritizing tasks that create the most impact and can turn complex policies into clear, actionable guides for users.
If you’re ready to lead the charge in improving clarity, consistency, and communication this is the opportunity you’ve been waiting for.

Job Summary

Creates and delivers training programs pertaining to business systems and processes.

Essential Functions

Designs and deploys training programs, classes, workshops, computer based training and on-line training materials. Prepares procedure documentation for internal use, as well as for end-users. Updates website content and ensures that the information published online is accurate and up to date. Develops documentation to support the use of software applications and standardized business processes. May provide problem recognition, research and resolution including recommending action(s) to resolve user inquiries on use of software. Assists with training needs assessment process.

Job Duties

Collaborates with subject matter experts to create effective training content.
Creating Documentation: Writes clear and concise instructions, manuals, and guides. Develops documentation to support software applications and standardized business processes.
Manages and updates website content related to training and documentation. Ensures accuracy, relevance, and consistency of information.
Training Needs Assessment: Helps prioritize training initiatives based on business requirements. Assists in assessing training needs across the organization.

Required Education and Experience:

• Bachelor's degree in finance, accounting, business, information technology or related field
• Three (3) years in related field

Required License/Certifications/Training:

None

Knowledge, Skills and Abilities:

• Effective Communication and Technical Writing: Excellent verbal and written communication skills, with proficiency in creating clear, concise, and user-friendly documentation.
• Instructional Design and Delivery: Strong understanding of instructional design principles and the ability to deliver engaging training sessions, both in-person and online.
• Project Management and Problem-Solving: Ability to manage multiple projects simultaneously, with strong analytical skills to identify issues and develop effective solutions.
• Technical Proficiency and Collaboration: Comfortable using and troubleshooting various software applications, with the ability to work effectively with diverse stakeholders to meet training and documentation needs.

Physical Requirements:

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.

Additional Physical Requirement: