Medical Practice Manager

LOCATION:  WICKENBURG, AZ

Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona.  WCH is a 8-bed Emergency Department, 19-bed Acute department and many ancillary services.  We also have 3 Primary Care Clinics.  Here at WCH, we strive to maintain the highest standards of professionalism and care.  Join us today and let us be part of your success story.

We offer:

• Full Benefits
• PTO/Sick Leave
• Wellness Benefits

Wickenburg Community Hospital is a non-profit organization and qualifies for the Public Service Loan Forgiveness (PSLF) program.

General Description

Oversees the business activities and systems of the clinical medical practices within the organizations clinical sites. Advises on and coordinates implementation of polices, protocols and systems which improve practice productivity, efficiency and customer service and which support enhancement of revenue. Monitors and oversees compliance with all applicable federal and state laws and regulations and guidelines dealing with the operations of all clinical practices.

Essential Job Duties

• Researches and analyzes various medical practice related issues and participates in problem resolution. Advises and assists providers with strategic billing and documentation issues, to include new or enhanced billing opportunities, which impact positively on the financial well-being of the department.
• Comprehensively analyzes the productivity of the practice against established benchmarks and makes recommendations for improvements; analyzes billing practices and current legislation to ensure maximum revenue efficiencies.
• Monitors and evaluates the provision of patient services within the practices, to include the appointment system and physician protocols; interacts with and guides providers and clinical staff in the enhancement of operating efficiency and improvement of responsiveness to patients.
• Ensures compliance with appropriate billing procedures and applicable laws, regulations, and policies; trains and updates physicians and staff on proper coding practices and recommends remedial action as appropriate.
• Participates in the supervision and training of provider and clinical staff.
• Develops and implements operating and compliance policies, procedures, and reporting systems; prepares and distributes periodic and ad hoc reports on practice and compliance issues and performance indicators.
• Reviews  and evaluates department interaction with external physicians, and designs and implements systems and procedures to improve communications and to provide feedback to referring physicians and administration.
• Analyzes current and potential markets for patient services and identifies areas of potential growth for the practices.
• Works with The COO and CMO to ensure continuous operations and staffing of clinics. 
• Manages, coordinates, and provides oversight of all clinic programs, plans, monitoring and initiatives. Coordinates with external vendors and internal departments and managers for continuous operations of essential clinical functions. 
• Manages all federal and state surveys and inspections for all clinical sites 
• Manages clinic patient complaints and inquiries to include coordination with billing department, community relations, patient access, and administration. 
• Is responsible for clinic budgets/ tracking supply orders to maintain budget constraints.
• Serves as the clinical subject matter expert on all EMR implementations, training, and enhancements. Works directly with clinical and non-clinical staff to ensure optimal utilization of all EMR functions.  
• Maintains and coordinates clinical operations through Patient Access, Laboratory, Information Systems and other required departments and leaders to ensure efficient and timely clinical operations.
• Builds relationships with other rural health clinic leadership in order to provide a network of support of peers for all clinical inquiries.
• Participates in meetings and seminars related to clinical operations that will provide Continuing Education that will enhance operations, efficiency, productivity, and knowledge. 
• Performs job-related duties as assigned.

Knowledge, Skills & Abilities Required

• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of physician referral protocols.
• Knowledge of clinical productivity standards and benchmarks.
• Knowledge of laws, regulations, methods in clinical settings
• Skill in the analysis and evaluation of clinical appointment systems and physician protocols.
• Ability to gather data, compile information, and prepare reports.
• Knowledge and understanding of the operating characteristics and procedures of a medical practice.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Working knowledge and strategic understanding of medical billing and reimbursement principles, procedures, and documentation.
• Ability to communicate and interact effectively with practicing providers and organizational management.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.

Minimum Qualifications

• Associate degree in business related or healthcare related fields
• 5-7 years of experience in a Clinic leadership setting with proven  knowledge of overall Clinic operations
• Strong computer, database, and analytical skills
• Able to manage projects independently and take the lead with little direct supervision
• Excellent organizational, communication, and collaboration skills

Preferred Qualifications

• Bachelor’s degree in business or healthcare field
• 10 or more years of experience in a Clinic setting 
• Previous experience in Clinic leadership role
• Previous experience with EMRs

Physical Requirements / Working Conditions

• Must be able to sit at a desk for up to six hours per day
• Must be able to stoop, bend, stretch, and squat to access files and various documentation
• Must be able to lift to 20 pounds frequently
• May be exposed to a constant noise level due to the office environment.