What are the responsibilities and job description for the Manager, Transportation Operations/Freight Brokerage position at Wicker Park Logistics?
Company Profile :
Wicker Park Logistics is a leading logistics company focusing on improving end-to-end collaboration and management solutions, while providing superior customer experience for our clients. What sets us apart from the other supply chain service providers is our customer centric approach. Wicker Park Logistics services are designed to meet the challenges of day-to-day supply chain operations and logistics in scalable, adaptable and sustainable ways.
Role : Manager, Transportation Operations / Freight Brokerage
With a well-balanced business in all modes, Wicker Park’s knowledge and resource base is very diverse and allows us to be capable of moving any kind of freight, from anywhere to anywhere.
Job Description
- Proactive and strategic process and people leadership for the planning and execution of all customer shipments
- Lead complex and large scale transportation planning, ensuring contributors know what they are required to do and by when, monitoring internal and external events, ensuring satisfactory performance and profitability and supervising day-to-day operations and employees
- Drive compliance and accountability at all levels with applicable Federal and State laws, approval processes, policies and regulatory requirements
- Provide performance guidance and leadership to transportation operations team
- Research and quote transportation costs for customer requests
- Understand the capabilities of a TMS and continuously review and assess processes to continuously drive incremental process and system improvements
- Implement lean practices and automation to improve supply chain efficiency and accuracy
- Ensure carrier performance and event compliance
- Document SOPs for all Tier A customers and ensure updates are completed as needed to aid in training and ongoing performance improvement
- Analyze and report on transportation costs, key performance indicators (KPIs) and overall logistics performance
- Create documentation to support customer business reviews and articulate metrics and performance improvement, along with best-in-class processes and technology utilization
- Identify and prioritize problems; make suggestions to correct the situations
- Develop and execute timely resolutions to transit delays; notify clients of any issues with shipments and educate them on industry and / or regulatory changes
- Determine the most cost-effective recovery plan for missed pick-ups and deliveries
- Identify accessorial charge patterns and strategies to mitigate additional costs
- Ensure compliance with all relevant transportation regulations, including domestic and international shipping requirements
- Build, mentor and lead a high-performing transportation and logistics team, fostering a culture of accountability and continuous improvement
- Assist Sales and Accounting departments on invoicing discrepancies
- Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to Wicker Park Logistics’ Code of Conduct and related policies and procedures
- Work closely with operations staff to identify, hire, train, develop and grow key employees and resources, and ensure successful customer deliverables
- Promote a collaborative work environment and champion diversity, equity, and inclusion initiatives within the team
- Perform additional responsibilities as required by the business
Qualifications & Preferred Skills
Wicker Park Logistics provides a robust benefits package, including :
Benefits include :
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Salary : $60,000