Director of Operations

Director of Operations and Customer Experience

Wickham Tractor Co. is a fourth-generation, family-owned Ag, Powersports, light industrial, and lifestyle equipment complex with five dealership locations throughout northeast Colorado. We aim to be a progressive, values-driven company of choice for our customers and our employees.

We are seeking a Director of Operations and Customer Experience who will lead, manage, and hold accountable a store manager at each of our five locations: Fort Collins, Fort Morgan, Greeley, Longmont, and Sterling. You must be a great team builder and coach, as well as a visionary in your thinking and a great verbal communicator. You must act with a natural internal sense of urgency and be able to perform at a high level while under pressure. You must also be organized, precise, and devoted to producing quality work.

To succeed in this role, you must possess an intimate working knowledge and understanding of a customer-facing departmental retail dealership, as well as be passionate about commercial equipment dealership management and knowledgeable about the KPI’s that will drive success. 

The successful candidate must possess strong leadership skills, strategic thinking abilities, the ability to motivate a team while holding them accountable, and superior interpersonal skills, as demonstrated by their ability to work together toward common goals with their team, peers, and executives, while building trust and treating everyone with mutual respect. 

To be considered for this excellent opportunity and complete the application process, we ask that you copy and paste the following link to your web browser to complete a very short questionnaire. https://go.cultureindex.com/p/o2FIEmXMY6a0cz

Key Performance Outcomes:

• Improve our CSI Scores with each of our major brands.
• Increase overall revenue by 10% in 2025.
• Hit specified margin, expense, and net profit percentage goals.

Key Responsibilities:

• Promote and guard our company values.
• Lead, manage, and hold accountable a team of location managers.
• Inspire and promote a culture of “Building Customers for Life”.
• Work collectively with our senior team members to ensure critical financial outcomes are met.
• Seek out and implement innovative ways of continuous improvement.
• Ability to forecast future business activity, as well as plan and forecast demand.

Qualifications:

• Bachelor's degree, preferably in Business Administration
• Five plus years in a management or leadership position, preferably in general management or a director role.
• Proven experience in operations management within an Agricultural or Construction environment.  
• Excellent leadership skills with the ability to motivate, develop, and hold team accountable. 
• Strategic planning capabilities, with a focus on strategy execution and follow-through. 
• Passionate about creating exceptional service experiences for our customers.
• A positive, energetic, and professional attitude. 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Employee Benefits:

Benefit conditions: The waiting period applies

• Competitive base compensation based on experience and qualifications
• Incentive Performance Bonus Program
• Insurance benefits (medical, dental, and vision)
• Health Savings Account “HSA” with company contribution
• Flexible Savings Account “FSA”
• Life Insurance, company-paid
• Long Term Disability Insurance, company paid
• Employee Assistance Program (paid counseling, legal advice, etc.)
• 401(k) Retirement Savings Plan with company match
• Christmas Club with company match and monthly compound interest
• Paid Holidays
• Paid Time Off
• Employee Discount at Wickham Tractor Co. (tractors, UTV’s retail store, and rental

Training:

• Professional enhanced product knowledge and training provided by manufacturers and mentors to gain understanding and further develop skills and expertise

Schedule:

• During business hours, Monday through Friday, on Saturday as needed
• May need to perform duties outside of regular business hours

Work Location:

• In-person at the dealerships and at the customer locations

Direct Reports:

• Yes

Compensation Package:

• $100,000 to $140,000; Base annual compensation, based on experience and qualifications.
• Substantial performance-based incentive

Note:

This description is not an exhaustive list of role responsibilities, skills, and standards required. Other duties, skills, and criteria may be added. Management reserves the right to add or change the job requirements at any time.

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the AG industry.

We appreciate and honor those who have served and encourage Veterans to apply.