What are the responsibilities and job description for the Concierge position at WICKSHIRE SENIOR LIVING GROUP?
Job Details
Description
Job Summary: Helps to create a welcoming experience by greeting, engaging and assisting residents, guests, and callers. Serves as initial point of contact in the reception area, responds to incoming calls, and provides clerical support to all departments.
Essential Functions:
1. Greets, engages and assists residents, family members, guests, and visitors in a courteous and professional manner.
2. Answers internal and external telephone calls, intercom, and pages.
3. Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration.
4. Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Wickshire as a great place to live.
5. Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.
6. Manages the operation and maintenance of all office equipment and communication devices.
7. Manages mail and newspaper delivery.
8. Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
9. Participates in and attends all required in-service training sessions.
10. Ensures compliance with Federal, State, and local regulations and Wickshires mission policies, procedures and standards.
11. Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
12. Maintains appropriate degree of confidentiality.
Qualifications
Education and Experience: High School Diploma or GED. Previous office experience preferred.
Certifications, Licenses, and other Special Requirements: There are no certifications, licenses, or other special requirements required for this position.
Knowledge and Skills:
1. Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.
2. Excellent written communication skills including proper grammar and professional writing.
3. Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.
4. Proficient in Microsoft Office suite and the ability to quickly master new software applications.
5. Strong customer orientation to older adults.
