What are the responsibilities and job description for the VIP Support Engineer position at Widenet Consulting?
Job Description / Skills :
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
This position requires the candidate to be onsite in Bellevue, WA.
About the Role
We are seeking a highly skilled and customer-obsessed C-Suite Technical Support Specialist to provide white-glove, high-end technical support to our executive leadership team. This role requires proactive problem-solving, impeccable attention to detail, and a concierge-level approach to IT support. You will act as a trusted technology advisor, ensuring that our C-suite leaders have a seamless, secure, and highly efficient digital experience at all times.
Key Responsibilities
Executive-Focused IT Support : Provide personalized, priority IT support to the C-suite, resolving technical issues swiftly and discreetly.
Proactive Problem Solving : Anticipate potential technical challenges and resolve them before they impact executives. Proactively review Digital Employee Experience tools (Nexthink) and other tooling or reports to proactively identify and resolve problems.
Device & Software Management : Maintain and optimize executive devices (laptops, mobile phones, tablets, smart office tools) with an emphasis on performance, security, and ease of use.
White-Glove Service : Offer tailored technical solutions, ensuring that executives receive world-class, concierge-level IT assistance.
Rapid Issue Resolution : Act with urgency to resolve IT disruptions, escalating to specialized teams when necessary while maintaining ownership of the issue.
Technology Advocacy & Education : Provide training and guidance on new technologies, productivity tools, and cybersecurity best practices tailored to executive needs.
On-Call Support : Be available for urgent issues, including evenings and weekends as needed, to support business-critical activities.
Required Skills & Experience
5 years of experience in high-end IT support, preferably supporting executive leadership teams.
Strong expertise in Windows, macOS, iOS, Android, Microsoft 365, and enterprise collaboration tools (Zoom, Teams, WebEx, etc.).
Deep understanding of networking, security protocols, and enterprise mobility management solutions.
Ability to troubleshoot hardware, software, and connectivity issues with speed and precision.
Exceptional communication and interpersonal skills, with a service-oriented mindset.
Ability to think like a customer—anticipate needs, create solutions, and ensure executives can work without disruptions. Solve for the person, not for the hardware or systems.
Experience handling confidential information with discretion and professionalism.
Why Join Our Client?
Work directly with top leadership , making a direct impact on executive productivity.
Be part of a dynamic, high-performance team delivering best-in-class IT services.
Opportunity to shape executive technology strategy and experience.
If you are a proactive problem-solver who thrives in fast-paced environments and takes pride in delivering exceptional technology support, we’d love to hear from you.
Pay Range : $40.00 – $55.00 per hour, depending upon experience.
Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state .
Remote working / work at home options are available for this role.
Salary : $40 - $55
