What are the responsibilities and job description for the Customer Service Rep-US position at WIDIA?
About Kennametal
With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Customer Service Representative - Manufacturing
Location - Bedford, PA
Work Hours - 8:00 am - 5:00 pm Monday - Friday
Job Summary
This position is responsible for promoting outstanding customer service daily. They are also providing front line support for customer order entery, order expediting, quoting, returning, pricing and availability.
Key Job Responsibilities
With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Customer Service Representative - Manufacturing
Location - Bedford, PA
Work Hours - 8:00 am - 5:00 pm Monday - Friday
Job Summary
This position is responsible for promoting outstanding customer service daily. They are also providing front line support for customer order entery, order expediting, quoting, returning, pricing and availability.
Key Job Responsibilities
- Secure and enter customer orders quickly and accurately
- Create new customer masters as required
- Expedite existing orders in response to customer and sales inquiry
- Maintain working knowledge of existing and new products and services
- Create and maintain Contact Management System profiles as information is made available.
- Maintains proactive communication with customers in regard to order status
- Efficient and accurate processing of customer orders, inquiries, delivery, service, etc.
- HS diploma or equivalent (Bachelors degree preferred)
- 1-3 Years experience
- Experience in manufacturing preferred
- Experience with SAP preferred
