Location Manager/Service Manager

_{We are a fast-paced Heavy-Duty Truck and Trailer Dealer. We are currently seeking a successful and driven professional to take on the Location Manager/Service Manager opportunity. We are looking for a Service experienced Manager to work full time to deliver quality customer service and experience at our Clare, MI location.}

_{JOB DUTIES}

_Revenue:

_{· The location manager is responsible for the facility, service department, its technicians, including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership}

_{· Establish financial and operating objectives for the branch service department in support of companies annual business planning process}

_{· Ensures branch service department business plan is met monthly}

<sub>· Evaluates service department’s performance against target goals and standards, taking appropriate corrective action when needed

Operations:</sub>

_{· Holds weekly shop meetings to review shop KPI'S, policies, procedures, technical updates, customer issues, safety topics, etc}

_{· Ability to travel and see customers with outside sales team or independently to ensure positive customer relations and grow the service business}

_{· Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved}

_{· Maintains cleanliness and organization of shop and service area, and along with General Manager ensures overall upkeep of facility and grounds}

_{· Assist in coordinating and implementing branch advertising and service specials}

_{· Ability to handle upset customers in a professional manner}

_{· Establishes and fosters relations with key outside vendors communicating with them on product and warranty issues}

_{· Fosters effective and timely communication between service and all other branch departments}

_{· Oversees purchasing and acquisition of appropriate department tooling and equipment}

_{· Is responsible for opening and closing the store daily}

<sub>· Works with accounting to collect past due service invoices and resolve customer concerns

Personnel:</sub>

_{· Actively recruit employees and ensure headcount and retention targets are achieved}

_{· Be engaged with local trade schools, and participate in recruiting events, advisory boards, etc}

_{· Interviews and hires all service department employees, addresses and handles all personnel issues, including reviews and performance appraisals, and performance improvement plans}

_{· Ensure shop personnel are properly trained, and work with employees on career path development}

_{JOB REQUIREMENTS}

_{· Associates degree (AA) in a technical field or a minimum of 5 years of comparable work experience (preferred)}

_{· Management skills to include strategic plan development, decision making abilities, and program implementation}

_{· Supervisory skills to include the ability to coach, train, and motivate subordinates to reach established department goals}

_{· Must be highly organized, detail oriented, results driven, works well under pressure}

_{· Ability to prioritize and handle numerous tasks simultaneously}

_{· Effective written and oral communication skills}

_{· Ability to demonstrate or display extensive product knowledge to customers and staff}

_{· Have or obtain and maintain a commercial driver s license (CDL)}

_{· Ability to work in a dealership environment to include 8-12 hour days with frequent exposure to weather elements}

_{· Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations}

<sub>· Ability to sit, stand, bend, stoop and lift/move up to 75lbs on a regular basis

Team Wieland Truck & Trailer IS AN EQUAL Opportunity/Affirmative Action Employer</sub>

_{Day range:}

_{· Monday to Friday
Shift:}

<sub>· 8 hour shift

Experience:</sub>

_{· Management: 1 year (Preferred)}

_{· Diesel engine repair: 1 year (Preferred)}

_{· Service Writer 1 Year (Preferred)}

_{Job Type: Full Time}

_{We offer competitive pay and benefits for full time employees:}

_{· Medical Insurance}

_{· Dental & Vision Insurance}

_{· 401K with match}

_{· Flexible Schedule}

_{· Flexible Spending Account}

_{· Health Savings Account}

_{· Life Insurance}

_{· Paid Vacations & Company Holidays}