What are the responsibilities and job description for the Customer Support Specialist position at WIFI GIZMOS LLC?
Benefits :
Competitive salary
Paid time off
Training & development
Job Summary
We are seeking a Customer Support Specialist to join our team in our Slidell office. Our office hours are Monday through Friday, 9 : 00 a.m. to 5 : 00 p.m. In this role, you will communicate with Wireless Prepaid Dealers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.
Responsibilities
Handle inbound / outbound calls and emails
Identify the wireless prepaid dealers’ needs, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with the wireless prepaid dealers
Document all interactions
Attend training to maintain up-to-date skills and knowledge
Qualifications
High school diploma / GED
Previous wireless experience as a Customer Service Representative or in a similar role is preferred but not required
Strong typing skills with a focus on speed and accuracy
Excellent phone and verbal communication skills
Experience using Microsoft Office or Google Suite
Understanding of active listening techniques
Highly organized with the ability to prioritize projects and manage time effectively
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