What are the responsibilities and job description for the Inside Sales Account Manager position at WIKA Alexander Wiegand SE & Co. KG?
Inside Sales Account Manager
Ihre Aktivitäten
- Responds to inquiries and requirements from business partners/customers in a timely and professional manner incl. product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc.
- Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all times
- Follows standard operating procedures (SOPs) and business guidelines
- Strives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possible
- Takes proactive ownership of opportunities and issues
- Coordinates with sales team members on customer support and growth initiatives
- Participates in business partner/customer visits to WIKA locations
- Strives for a high level of business partner/customer satisfaction and Net Promoter Score
- Promotes services and tools that improve business efficiencies with business partners/customers
- Prepares certificates of compliance and other assorted documentation when required
- Performs other duties as assigned
Ihr Profil
- High School Diploma required; Post secondary degree in a business or technical discipline preferred
- Previous Customer Service experience a plus
- Ability to read, understand and accurately interpret customer drawings
- Ability to process technical information
- Excellent verbal and written communication skills
- Expresses strong, professional telephone etiquette
- Proficient with Microsoft Office
Work-Life-Integration
Altersvorsorge
Mitarbeiterrabatte
Attraktives Vergütungssystem
Gute Entwicklungsmöglichkeiten
Gesundheitsmaßnahmen
Die WIKA Gruppe gehört mit ihren Produkten, Dienstleistungen und Services in der Messtechnik zur Weltspitze. Mit hervorragenden Sensoriklösungen ermöglichen wir sichere, effiziente sowie nachhaltige Prozesse. Und das bereits seit über 75 Jahren. Aktuell machen sich mehr als 11.000 Mitarbeitende dafür stark.
Gemeinsam begegnen wir den Megatrends Demografischer Wandel, Digitalisierung und Nachhaltigkeit. Das bringt Herausforderungen mit sich und viele Chancen. Aus neuen Sichtweisen und Ideen entstehen Innovation und Wachstum. Wie lauten Ihre? Machen Sie sich mit uns auf den Weg in eine bessere Zukunft.
Ihre Kontaktperson
