What are the responsibilities and job description for the Installation & Service Technician position at WIL - Wildeck, Inc.?
Job Description
THE ROLE : Installation and Service Technician
LOCATION : Waukesha, WI, Atlanta, GA, Dallas or Houston, TX.
REPORTS TO : Director of Customer Experience
POSITION TYPE : Full-time, Exempt
OUR OPPORTUNITY :
The Installation and Service Technician will work closely with our nationwide network of contractors to ensure that our products are installed and working correctly. They will travel to job sites to oversee and train new work crews. As a product expert, the Installation Technician will be able to work with local repair people to troubleshoot and repair equipment as well as being able to repair the equipment themselves.
YOUR RESPONSIBILITIES :
- Travels to various customer locations throughout North America to oversee installation, conduct training and certify contractors, and ensure that operations are safe, and installations are On-Time, Accurate, and Complete (OTAC).
- Works with the product in a "hands on" approach to assist with installation. Assists with installation / service issues via the phone as well as travel to job sites to assist with issues.
- Ensures a safe working environment during installation, start-up, and servicing.
- Conducts post-success review, providing critical feedback to engineering, sales, and operations functions with respect to suggestions for improvement and performance of parts and equipment.
- Works with customers when post-sale support issues arise to determine the best solution for the customer and lowest cost for Wildeck.
- Determines the Root Cause of all post sale support issues and provides recommendations on how to prevent the issue from happening again.
- Requires ability to travel 50-60%.
YOUR QUALIFICATIONS :
OUR COMPANY
Headquartered in Waukesha, Wisconsin, Wildeck is a subsidiary of Holden Industries, and is a 100% employee-owned company. Wildeck is the largest U.S. manufacturer of industrial steel work platforms (mezzanines), vertical lifts (VRCs), rideable material lifts (RML), safety guarding products, industrial ladders, crossovers, and more. We have been providing the highest quality products to the distribution industry for almost 50 years.
Wildeck provides employees a comprehensive total rewards package. Along with competitive compensation we offer three different health plans, dental, vision, life insurance, short- and long-term disability, identity protection service, paid parental leave, employee assistance program, continuing education, generous paid-time-off and nine paid holidays.
Retirement plans include the Employee Stock Ownership Plan (ESOP) and 401k. Contributions to the ESOP are made by the Company annually based on profitability. One of the many benefits of being an employee-owned company is that our employees are our shareholders with the ability to directly impact the profitability of the company and share in the rewards.
