What are the responsibilities and job description for the Customer Service Rep position at Wilbert Funeral Service?
Category
Customer Service
Description
Position Overview
The primary responsibility of this position will be to assist customers with placing orders and answering questions.
Essential Job Functions
- Respond to emails, phone calls, and other forms of correspondence.
- Promote and sell products and services.
- Answer telephone calls and assist customers.
- Handle orders, complaints, and other inquiries.
- Perform data entry when orders are completed or changed.
- Answer questions about the product or warranties.
- Maintain client database.
- Ensure all customer information is correct
- Enter customer orders into database for processing.
- Confirm orders for accuracy.
Position Requirements
Qualifications
Knowledge, Skills, and Abilities
Ability to prioritize projects and strong problem solving skills
Typing 45 wpm. Good 10-key skills.
NOTE : This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Full-Time / Part-Time
Full-Time
Position
Customer Service Rep
Exempt / Non-Exempt
Non-Exempt
Open Date
11 / 4 / 2024
Location
Pierce Companies Dallas #41
About the Organization
Wilbert Funeral Services Inc. is a concrete manufacturer and service provider to the funeral service, building trades and agricultural market places. Manufactured products include burial vaults, monuments, septic tanks, retaining walls, storm shelters and miscellaneous agricultural precast products. Our operations include manufacturing plants and warehouses in 20 states.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
