What are the responsibilities and job description for the Pet Grooming Services Specialist position at Wilco?
Pet Grooming Services Specialist
JOB SUMMARY: Direct and coordinate pet grooming department employee, facility, and customer activities including recruiting, hiring, and shop standards through audits, grooming services, pricing, and systems.
Responsibilities
- Assist in developing and coordinating Pet Groomer recruitment, selection, training, and related processes.
- Assists in overseeing and monitoring pet grooming shop and individual Pet Groomer and Technician performance.
- Assist in conducting quarterly Grooming Facilities/Safety Reviews
- Assist in developing and coordinating grooming services, pricing, and grooming department promotions.
- Supports DSO with developing, maintaining, and directing grooming department facility, equipment, and service standards.
- Supports in leading and coordinating pet grooming customer satisfaction and business growth.
- Utilizes best practices to continuously improve pet grooming department practices, systems, and product use.
- Works closely with Store Managers, Product Merchants, Marketing, and Wilco staff to maintain efficient, growing, and profitable pet grooming centers.
- Provides support with pet grooming services at multiple locations.
- Leads and participates in regular and special meetings.
- Leads special grooming department project management activities as agreed.
Special Skills/Education
- Highly skilled in dog and cat grooming.
- Knowledge of grooming industry best practices.
- Demonstrated ability to manage multi-location business activities.
- Ability to communicate effectively verbally and in writing.
- Ability to interact effectively with customers and co-workers.
- Knowledge of basic accounting principles and practices.
- A valid driver’s license with a clean driving record is required.
Experience/Education
- 5 years of pet grooming experience.
- 2 years of pet grooming or related department supervision.
- 2 years of multi-location services experience.
- Degree in business or related field or equivalent experience.
Physical Requirements
- Ability to work in a pet grooming environment.
- Ability to lift and maneuver pets to 50 pounds.
- Able and willing to frequently travel to locations in Oregon, Washington, and California.
Working Conditions
- Ability to work in confined areas and around pets.
- Frequent travel to locations in Oregon, Washington, and California.
