Retail Warehouse Operations Supervisor

JOB PURPOSE:                    To deliver on the mission of Wilco by profitably providing superior customer service.

JOB SUMMARY:                   Profitably lead and supervise a select portion of a retail store location including warehouse and stocking operations, inventory control and receiving activities, facility image, and personnel.

Responsibilities:

• Supervise warehouse, stocking, inventory, and receiving personnel including staff selection with the Retail Manager, training, mentoring, coaching, and performance appraisal development and delivery to employees.
• Assist with location sales and customer service using established retail customer service standards.
• Maintain store facility, backstock, warehouse, yard, and location equipment using established retail image standards.
• Direct location merchandise management including receiving, stocking, warehousing, and selling of products utilizing procedures established by retail store operations.
• Ensure check-in and merchandise receiving comply with established standards.
• Participate in creating work schedules for assigned teams or team members with guidance from the Retail Manager.
• Execute annual operating budgets for the store location including sales and margin projections and expense control.
• Ensure responsibilities of the Inventory Specialist position are delivered.
• Assist with eCommerce fulfillment, staging, and loadout activities as required.
• Operate forklift, delivery truck, and tractor (if applicable) as needed.
• Run, monitor, update, review, and act on system reports as assigned.
• Communicate product outages and special customer situations to managers.
• Ensure the stocking process including the log, OOS scan, and store-wide pick lists are being generated and worked to completion.
• Participate in special project work when requested.
• Ensure that customers are greeted and their needs are matched with the relevant person or department.
• Correctly stock merchandise utilizing established stocking and merchandising directives.
• Unload, check-in, stock, assemble and organize warehouse and yard merchandise utilizing established procedures.
• Coordinate retail customer deliveries per established standards.
• Some store and warehouse merchandise assembly may be required.
• Attend regular and special meetings as required.
• Willingness to attend continuing education courses on leadership, supervision, etc.
• Knowledge, understanding, and training of safety procedures and the casualty investigation process.  

Benefits

• Medical, dental, and vision health insurance
• Profit Sharing Program - up to 3% of your annual wages
• 401K Retirement Plan with up to 6% Employer Match
• Advancement Opportunities
• Employee Assistance Program
• Referral Bonus - refer a friend or family member
• Long-term disability and Life/AD & D Insurance
• Generous Employee Discount (Wilco Stores & Hazelnut Marketplace)
• Tuition Reimbursement
• On-Demand Pay
• Holidays and paid time off.

Special Skills/Training

• Knowledge of management, supervision practices, principles, and regulations.
• Knowledge of industry and support of company core values.
• Skill to operate computer systems and automated office machines.
• Ability to communicate verbally and in writing effectively to customers and staff.
• Ability to interact effectively with customers and co-workers.
• Skill to operate a forklift, tractor, and other facility equipment safely and efficiently.
• Valid driver’s license with a clean driving record.

Experience/Education

• 3 years of retail experience.
• One year of retail supervision experience.
• High school diploma or equivalent experience.

Physical Requirements

• Regular bag/bale lifting.
• Prolonged standing and repetitive bending.

Working Conditions

• Indoor/outdoor work.

About Wilco

Dating back to the early 1930s, Wilco, a growing retailer, has stood the test of time by maintaining focus on our values and never losing our passion for customer service. Wilco is progressive and unlike the standard “farm store”. With a variety of departments including Garden, Pet and Animal Supply, Hardware, Paint, Clothing, and Pet Grooming, partnered with personalized service, our customers consider Wilco a preferred retail destination. Wilco has been named a Top Workplace in Oregon and SW Washington by the Oregonian from 2012 - 2023. We are dedicated to our team and attribute this distinction to them. Hiring Veterans / Military Friendly

Wilco is an Equal Opportunity Employer. We recognize and encourage the valuable and enriching contribution that people from all backgrounds and experiences bring to our organization. As a values-based cooperative, we believe all individuals should be treated on the basis of merit without prejudice.