What are the responsibilities and job description for the Community Manager position at Wilcox Communities?
Job Description
Job Description
Salary :
Wilcox Communities seeks to hire a full-time Community Manager to join our Central Ohio team. This role is responsible for managing the day-to-day operations, performance, and customer experience at one of two of our mid-rise Communities.
ABOUT US
Wilcox Communities is a family-owned, award-winning company. Although the Company has grown tremendously over the years, we still pride ourselves on keeping our original focus of developing quality neighborhoods with a unique focus on customer service, all while maintaining a family-owned team atmosphere.
At Wilcox, we develop and manage for-rent, maintenance-free communities. Our communities focus on offering amenities that enhance the lives of our residents and services that allow for care-free living. Each of our communities includes onsite management and maintenance, full-service amenity spaces with coffee bars and active spaces tailored to the wants of our residents, such as dog parks, walking paths and bocce ball courts.
OUR PURPOSE
Mission
To be the premier provider of rental-home communities with residents-for-life by combining the value and quality of our homes and amenities with world-class customer service, one neighborhood at a time.
Vision
To achieve a level of customer satisfaction in our communities that enables our residents to live happier and more fulfilling lives.
As a Community Manager with Wilcox Communities your role will be a blend of :
Leadership : You lead by example and partner with your Maintenance Supervisor to train, develop, manage, and ensure your teams have the resources they need to thrive. You're committed to success and are results driven No matter if you're pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy or simply tracking your office supply budget, you are in the details of your community.
Performance Management : Youre committed to success, and you are results driven. You know just what it takes to ensure your Community achieves the income expectations in your operating budget. No matter if youre pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy, or simply tracking your office supply budget, you are in the details at your Community. You are fluent in market dynamics, variance reports, the Companys policies and procedures, and enjoy setting the strategy for your Community.
Customer Experience : You do the little things, as well as the big things, that show people you care. Creating memorable experiences that our customers will tell others about excites you. You understand that loyalty is earned by doing the unexpected and youre willing to ensure you and your team deliver on our goal of delivering outstanding customer experience no matter what the circumstance.
REQUIREMENTS
- Your Experience : Community management or operations management is nothing new to you. You have been in the conventional housing industry for a minimum of 2 years and have been managing people for one or more of them. You are well versed in the legalities of property management and understand property accounting, the dynamics of rental markets, and effective team leadership.
- Your Cultural Traits : Were a dispersed organization by the nature of our business but our Associates are strongly united by our Mission, Residents-for-Life. Although were diverse our Associates possess similar qualities that make us successful. Were looking for Associates that believe in doing the right thing, work well together, live to delight our customers, enjoy having fun at work, and are results driven. As a Home Office Administrator, youll also have a strong desire to solve problems and be vigilant to discover items that need done.
Your Education : Bachelors degree is preferred, High School (or GED) required.
Required Qualifications, Skills, and Experience :
COMPENSATION AND BENEFITS
We offer a variety of benefits that take compensation beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as :
Medical, Dental and Vision Insurance
Short-Term Disability Insurance
Company sponsored Life Insurance
401(K) matching
Housing discounts
11 paid holidays
ADDITIONAL INFORMATION
DRIVERS LICENSE : This position may require some travel therefore, you must have a valid drivers license and reliable transportation
BACKGROUND : You must be able to successfully pass a criminal background check
FLSA STATUS : Full-time, non-exempt employee
LOCATION : The Residences at Maren Reserve, Plain City, OH
TRAVEL : Minimal / Occasionally required
REPORTS TO : Director of Communities
DIRECT REPORTS : Onsite Team, including Maintenance Supervisor and Leasing Consultant, if applicable
SALARY : Annual salary, dependent on skills and experience. Eligible for a quarterly bonus.
Wilcox Communities is a non-smoking / non-vaping company.
