Client Service Associate

JOB SUMMARY

Wilcox Financial / Wilcox Sports Management is seeking a dynamic Client Service Associate who is a motivated, detail-oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to our Financial Advisors, their prospective and existing clients, and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come join our team at Wilcox Financial / Wilcox Sports Management where your expertise will contribute significantly to our organization's success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone and in person
• Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office
• For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing. Follows up to ensure accurate completion
• With a high level of organization and accuracy, processes client financial transactions as directed
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or Financial Advisor / team
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software
• Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients
• Prepares various business summary reports and client-specific reporting as needed for review by the Financial Advisor
• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
• May accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the Financial Advisor.
• Executing money movement transactions at the request of the client and/or Financial Advisor / team
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures
• Performs other duties and responsibilities as assigned.

KNOWLEDGE OF / SKILLED IN

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail orientated with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint), including developing spreadsheets as needed and for ongoing reporting
• Exceptional writing, interpersonal and client / customer service skills
• Strong time management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Adaptable and ability to multitask
• Goal oriented, self-motivated and results driven
• Experience with Client Relationship Management (CRM) software, or similar contact management software
• Effective communication across multiple client interactive platforms (in-person, phone, mail and virtual)

ABILITY TO

• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• Analyze and research account information.
• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment
• Identify time sensitive items and assess competing priorities
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Analyze problems and establish solutions in a fast-paced environment
• Use mathematics sufficient to process account and transaction information
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person.
• Work both independently and as part of a cohesive team
• Provide a high level of customer service
• Willing and able to work onsite in office on Mondays-Fridays from 8:00am–5:00pm ET

EDUCATION / WORK EXPERIENCE

• High School Diploma/Equivalency
• College degree preferred
• General Experience – 13 months to 3 years
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG), and Series 65 (RA) preferred, but not required
• Two or more years of industry-related experience / education in the areas of finance, accounting and / or banking strongly desired

COMPLIANCE REQUIREMENTS

• Must be fingerprinted per National Association of Securities Dealers (NASD) requirements upon hire

SALARY RANGE

$42,000-$60,000; consummate with experience and / or licensure

TRAVEL

Less than 10%

WORK LOCATION

Onsite, in office

WORK SCHEDULE

• 40 hours per week
• Monday-Friday / 8:00am – 5:00pm ET
• Salaried, Bonus opportunities

BENEFITS

• Medical, Vision, Dental, and Life Insurance
• Paid-Time Off (PTO) commensurate with years employment thresholds at company, sick days, and company holidays
• 401(k) / Roth IRA option after one (1) year of employment with 3% Safe Harbor match

Wilcox Financial / Wilcox Sports Management is an equal opportunities employer. All employment is decided based on qualifications, merit, and business need. All candidates must be authorized to work in the United States and successfully pass a criminal background check.

ABOUT THE COMPANY

Wilcox Financial / Wilcox Sports Management is a diversified financial services and consulting company with a long tradition of excellence and growth in providing high-level financial advice for its clientele. With a specialized team of financial professionals and long-term investment strategists, the company is regarded for its personalized approach in developing valuable planning solutions for clients to achieve their long-term goals. Founded in 1982, Wilcox Financial serves more than 6,500 corporations, executives, and employees, as well as closely held family business owners and high-net-worth individuals in 39 states and 12 countries in the areas of financial advising, investment, business, tax, and estate planning. Founded in 2002, Wilcox Sports Management provides “one-stop shop” advising services to over 400 Football and Basketball Coaches, University Presidents, Athletics Directors, Conference Commissioners, and Broadcasters throughout the country. Learn more at wilcoxfinancial.com.

Job Type: Full-time

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• 401(k) 3% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• Monday to Friday

Work Location: In person

Salary : $42,000 - $60,000