Customer Service Specialist

ABOUT WILCOXON

Wilcoxon Sensing Technologies is a well-respected global brand for sensors and other asset condition monitoring and machine health products. Our sensors monitor and protect machines found in oil and gas platforms, refineries, wind turbines, hydroelectric power plants, paper factories, steel and aluminum factories, water treatment facilities, railway cars and locomotives, aircraft, marine vessels, and applications involving national security and defense. Wilcoxon Sensing Technologies’ products enable reliable production and delivery of gasoline, water, natural gas, and electricity around the world. We’ve been around for 65 years, and we are one of the most respective brands in the industry.

As part of the Wilcoxon Sensing Technologies team (and larger Amphenol business), you will enjoy a supportive and collaborative culture with an important and meaningful mission. The business blends the culture of a small business and tight-knit work family with the strength and stability of a large global company. We are fiercely customer-focused and proud of the strong customer relationships we’ve established over the years. We look forward to welcoming you to the team!

POSITION SUMMARY

The Customer Service Specialist is responsible for entering sales orders, coordinating product delivery, and delivering order confirmations. This role supports the Internal Sales Department to respond to customer inquiries as well as enter and follow-up on order quotations.

RESPONSIBILITIES

1. Provides excellent customer service through communication, problem resolution, and quick turnaround.

2. Enter customer sales orders received by the Inside Sales Representatives or Sales Managers

3. Coordinate with the production department to determine accurate order ship dates.

4. Follow-up with customer to deliver timely order confirmations.

5. Enter and follow-up on customer quotations.

6. Coordinates with internal departments to resolve sales order issues while ensuring compliance with company procedures.

7. Assist with answering incoming phone calls.

8. Generate sales reports, as required.

9. Ensure export compliance and regulatory requirements are met.

10. Other duties as assigned.

QUALIFICATIONS

Experience/Background

1. A minimum of three years of technical data entry experience, preferably for a company with global operations

2. Experience with inside sales support, production, and shipping activities strongly preferred.

Skills

1. Strong organizational skills, time management, and ability to prioritize tasks.

2. Ability to work accurately with a high level of attention to detail

3. Ability to process orders quickly and efficiently.

4. Strong communication skills and ability to work within a team environment.

5. Good clerical skills, together with computing and data entry skills.

6. Computer proficiency with Microsoft Excel and Word

7. ERP data entry experience

Education

1. High school diploma or equivalent.

2. Bachelor’s Degree in Business Administration or related field preferred.

ENVIRONMENTAL & PHYSICAL REQUIREMENTS

Office / Sedentary Requirements:

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.