What are the responsibilities and job description for the Admissions Team Member position at Wild Adventures Theme Park?
POSITION SUMMARY
Admissions Team Members are responsible for ensuring the safe, smooth, and efficient operation of their assigned work location, as well as maintaining the cleanliness of their work location in both guest view and back areas while providing excellent Guest Service. Admissions Team Members perform all tasks with the focus being on the guest experience. Work locations include but are not limited to, toll booths, ticket kiosks, season pass processing centers, turnstiles, welcome centers, and parking lots. Communication of park information, admission costs and guidelines, safety rules, and crowd control are included in the daily job functions. Admissions Team Members work both indoors and outdoors in all weather conditions and often perform physically demanding tasks. Professionalism and a positive outlook are required at all times.
ESSENTIAL FUNCTIONS
- Maintain excellent Guest Service and ensure guest problems are handled appropriately including directing, answering questions, interacting positively, and resolving concerns
- Operate assigned Admissions locations in a safe, efficient manner in accordance with company policy and procedure
- Enforce and adhere to all departmental, park, and safety policies and procedures
- Complete all applicable department paperwork accurately and thoroughly
- Operate cash register and have a thorough knowledge of procedures used in handling, recording, and counting money
- Represent the company to guests and other team members in a positive & friendly manner
- Complete PCI/Cash Handling training; perform in a manner compliant with company policies and procedures, including cash and credit card handling
- Protect company assets: money, merchandise, and equipment. Maintain accurate records and loss prevention techniques by reporting any shoplifting, counterfeit bills, or any other activities that may be detrimental to the park
- Must be willing to work outside his or her zone of assignment to fulfill general park needs on occasion
- Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
- Represents the company to guests and other team members in a positive and friendly manner
- Satisfies Wild Adventure’s standards for performance and conduct. For example, reports to work regularly and on time
- “Create Memories Worth Repeating” for our Guests by exceeding guest expectations
- Perform other duties as assigned
BEYOND PAYDAY PERKS:
- FREE Season Admission to Wild Adventures For You and One Guest
- Complimentary Tickets To Give To Others
- Exclusive Team Member Events
- Park Wide Discounts
- Internal Promotions / Career Development Opportunities
- Team Member Recognition and Prizes
- Wholesome, family-oriented work environment
WORK ENVIRONMENT: This position requires outdoor work in all weather conditions and in the presence of dust and odors. Team Members are susceptible to the exposure of various chemicals, bodily fluids, and bloodborne pathogens, prolonged exposure to sunlight or rainy conditions
Wild Adventures is an equal opportunity employer; reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
COMPETENCY STATEMENT(S)
- Friendly - Ability to exhibit a cheerful demeanor toward others
- Energetic - Ability to work at a sustained pace and produce quality work
- Enthusiastic - Ability to bring energy to the performance of a task
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures
- Patience - Ability to act calmly under stress and strain, and not being hasty or impetuous
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
- Accuracy - Ability to perform work accurately and thoroughly
- Accountability - Ability to accept responsibility and account for his/her actions
- Analytical Skills - Ability to use thinking and reasoning to solve a problem
- Communication, Oral - Ability to communicate effectively with others using the spoken word
- Safety Awareness - Ability to identify and correct conditions that affect employee safety
EDUCATION: Currently enrolled in High School, High School Graduate, or GED preferred.
COMPUTER SKILLS: Strong basic computer skills; must be able to operate and understand the park's point of sale system(s)
OTHER REQUIREMENTS:
- Must be at least 16 years of age.
- Must be able to read, write, and speak English
- Must be able to wear appropriate job-specific personal protective equipment (PPE)
- Must be available to work days, evenings, weekdays, weekends, and holidays as needed
- Must have reliable transportation
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
