Safety & Security Officer

POSITION SUMMARY: 

The Security Officer ensures Guest and Team Member safety throughout the park. Duties include handling and checking of guests' bags in a professional manner, as well as ensuring that prohibited items remain off park. Professional handling of a variety of situations is critical in this position. Security Officers have extensive interaction with park Guests and Team Members on a daily basis

ESSENTIAL FUNCTIONS:

• Crowd control for concerts and special events focusing on safety  
• Execute ejections from the park with approval from the Safety and Maintenance Director, Safety/Security Manager, or the On Duty Contact for Safety and Security  
• Conduct investigations for a variety of incidents including injuries, thefts, fights and other occurrences throughout the park
• Officers will assist with Bag Check Operations on a daily basis
• Handling and checking guests' bags before entering the park
• Write reports/witness statements with complete detail and accurate information as needed  
• Handle sensitive and volatile situations in a calm and professional manner
• Keep guests and bystanders calm, out of any danger areas and away from the evacuation process in the event of a ride evacuation 
• Have a detailed knowledge of the park to answer guest and Team Member questions in a friendly and accurate manner
• Knowledge of all gates in and around the park
• Operation of a variety of company vehicles including golf cart and others as needed  
• Professional use of the radio, telephones, and computers as needed  
• Assist with First Aid as needed or directed including emergency situations  
• Handle Guest concerns professionally and efficiently
• Knowledge of Microsoft Office, Excel, Word and basic computer skills
• Operation of the dispatch center on a daily basis
• Dispatching units to calls as needed
• Dispatching maintenance to ride calls
• Must be willing to work outside of his or her zone of assignment to fulfill general park needs on occasion
• Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
• Represents the company to guests and other team members in a positive and friendly manner
• Satisfies Wild Adventures' standards for performance and conduct. For example, reports to work regularly and on time
• "Create Memories Worth Repeating" for our Guests by exceeding guest expectations
• Perform other duties as assigned

BEYOND PAYDAY PERKS:

• FREE Season Admission to Wild Adventures For You and One Guest
• Complimentary Tickets to Give to Others
• Exclusive Team Member Events
• Park Wide Discounts
• Internal Promotions / Career Development Opportunities 
• Team Member Recognition and Prizes
• Wholesome, family-oriented work environment 

WORK ENVIRONMENT: The position requires outdoor work in all weather conditions and in the presence of dust and odors. Team Members are susceptible to exposure of various chemicals, bodily fluids blood-borne pathogens, and prolonged exposure to sunlight or rainy conditions.

Required Skills 

Competency Statement(s)

• Customer Oriented - Ability to take care of the customers' needs while following company procedures
• Friendly - Ability to exhibit a cheerful demeanor towards others
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
• Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely 
• Patience - Ability to act calmly under stress and strain, and not be hasty or impetuous
• Conflict Resolution - Ability to deal with others in an antagonistic situation
• Reasoning Ability - Ability to apply common sense understanding to carry instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• Decision Making - Ability to make critical decisions while following company procedures
• Safety Awareness - Ability to identify and correct conditions that affect employee safety
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative 
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
• Tolerance - Ability to work successfully with a variety of people without making judgments
• Working Under Pressure - Ability to complete assigned tasks under stressful situations 

EXPERIENCE: Basic knowledge of first aid (cleaning minor wounds and bandaging) and completion of park training including field training with a training officer is required. Previous experience in Law Enforcement, Private Security (armed or unarmed), Military, or Corrections is a plus.

EDUCATION:  High School Graduate, or GED required

COMPUTER SKILLS: Basic understanding of Microsoft Office to include both Word and Excel. Must be able to multitask while dispatching/receiving calls via phone and radio. Keep accurate records on the computer for the afore mentioned calls. 

CERTIFICATIONS & LICENSES:  Must have a valid driver’s license. 

OTHER REQUIREMENTS:

• Must be at least 18 years of age.
• Must sign a letter of confidentiality upon entry into the Safety and Security Department. Violation of the terms outlined in this letter could result in termination.  
• Must be able to read, write, and speak English
• Must be able to wear appropriate job-specific personal protective equipment (PPE)
• Must be available to work days, evenings, weekdays, weekends, and holidays as needed
• Must have reliable transportation

Wild Adventures Theme Park is an equal-opportunity employer. Applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Wild Adventures Theme Park drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.