Senior Human Resources Manager

Essential Functions Statement(s)

· Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems, act as liaison to Corporate HR.

· Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment and recommend needed changes.

· Plan and execute team member activities and events.

· Identify staff vacancies and recruit, interview and select applicants.

· Plan, direct, supervise, and coordinate work activities of subordinates and peers to ensure efficient HR operation

· Conducts investigations and reports findings under direction of senior leaders.

· Represent organization at HR-related hearings and investigations.

· Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.

· Manage budgets for HR operations.

· Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

· Gather information from various internal surveys and assist in creation of plans to improve work environment and reduce turnover at all levels of the organization

· Develop or administer special projects as needed

· Develop, administer and evaluate applicant screening and evaluation processes and internal training initiatives for seasonal team members

· Serve as property benefits representative and perform as liaison to corporate benefits team.

· Monitor and analyze employee relations trends and metrics to identify areas for improvement

· Direct team regular audits and assessments to identify and mitigate compliance risks.

· Provide guidance and training to HR staff and leadership on Team Member and compliance related matters

· Maintain up to date knowledge of industry trends and regulatory changes

· Maintains confidentiality at all times.

· Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures

· Represent the company to guests and other team members in a positive and friendly manner

· Create “Memories Worth Repeating” for our guests

· Other duties/projects as needed.

POSITION QUALIFICATIONS

Competency Statement(s)

· Communication – must have the ability to communicate effectively vertically and horizontally throughout the organization.

· Personality - must possess energy and enthusiasm amongst the organization and understand Guest/Customer Centered business model.

· Public Speaking – must be able to get in front of a group and present.

· Training – must have the ability to effectively create and execute training programs that are effective and target a younger and inexperienced team member.

· Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

· Detail Oriented - Ability to pay attention to the minute details of a project or task. Ability to demonstrate a critical eye for detail in how our brand comes through in various HR activities such as recruiting events and team member functions.

· Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.

· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

· Interpersonal - Ability to get along well with a variety of personalities and individuals.

· Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.

· Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

· Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Manager must possess leadership skills.

· Conflict Resolution - Ability to deal with others in an antagonistic situation.

· Working Under Pressure - Ability to complete assigned tasks under stressful situations.

· Communication, Written - Ability to communicate in writing clearly and concisely.

· Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

· Adaptability - Ability to adapt to change in the workplace.

· Communication Skills - Ability to communicate effectively with others using spoken or written word 

· Decision Making - Ability to make critical decisions while following company procedures.