BEVERAGE CART ATTENDANT

SUMMARY: The Halfway House Cashier/Beverage Cart Attendant is responsible for serving guests food and drinks while on the golf course. S/he will mix and serve alcoholic beverages; ensuring guests are of legal age. The Halfway House Cashier/Beverage Cart Attendant will assist with maintaining the AAA Four Diamond standards. This position is part-time and based primarily outdoors.

The Halfway House Cashier/Beverage Cart Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:

• Stocks the beverage cart at the beginning of the shift and end, ensuring proper inventory for the shift
• Adheres to policies and procedures on liquor portion control
• Adheres to all Wild Dunes Resort policies
• Reports any beverage cart maintenance issues to supervisor or manager
• Attends mandatory monthly department meetings and appropriate resort and division meets
• Reports tips and hours each shift using the appropriate documents
• Drives cart out to golf course
• Takes orders from guests
• Receives payment from guests
• Distributes appropriate change
• Serves food & drinks
• Mixes specialty drinks
• Counts money in cash drawers at the beginning of shift to ensure the amounts are correct and there is adequate change
• Takes responsibility for cash bank; reports overages or shortages
• Tracks cart inventory sheets and sales sheets as well as entering own sales into the POS System
• Keeps the cart stocked and cleaned at all times
• Informs and promotes guests of daily specials
• Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• Collects trash and recycling from guests
• Familiarizes him/herself with menu
• Offers creative selling of products to guests
• Answers questions and/or makes recommendations on menus as needed
• Explains how various menu items are prepared
• Takes into consideration any special request, dietary issues made by the guest
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Ensures final quality check on food and beverage prior to serving guests
• Addresses any guest issue promptly and with great concern
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.

Colleauge is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

• High school education required
• Prior hospitality experience preferred
• At least six months food & beverage experience preferred
• At least one year customer service experience preferred
• Six months POS system experience preferred

Job REQUIRMENTS:

• Must be authorized to work in the United States
• Must be able to read, write and speak English
• Must be at least 21 years of age
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must be able to work under pressure
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and Team Members
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests.

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working CONDITIONS:

• Must be able to work in a variety of weather conditions (rain, wind, sun, heat)
• Must be able to climb into and out of cart on a frequent basis
• Must be able to lift & carry up to 30 lbs on an occasional, repetitive basis

Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally