RESORT RESTAURANT SERVER

Summary: The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks, and other items to guests. The Server will act as a liaison between the kitchen and guests. They will assist with maintaining the AAA Four Diamond standards and shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Server positions open at multiple Restaurants on the resort. Full Time, Part-Time, and Seasonal positions are available!

• Adheres to the steps of service using the service standards manual
• Takes guests orders using seat numbers and appropriate order taking sheets
• Enters orders accurately into POS systems
• Familiarizes him/herself with all menus including three meal periods, lounge menu, wine, and beverage lists
• Resets dining room according to meal period and table needs
• Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring work stations are stocked
• Follows all proper bookkeeping and cash handling procedures
• Ensures all opening, ongoing and closing side work is complete and signed off by a manager on duty
• Serves food and beverages to guests
• Informs and promotes guests of daily/nightly specials
• Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation
• Cleans tables and/or counters & seats after guests are finished
• Explains how various menu items are prepared, describing cooking methods and ingredients
• Takes into consideration any special request, dietary issues made by the guest
• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Upsells other resort services and amenities to guests
• Describes and recommends wine pairings to guests
• Ensures final quality check on food and beverage prior to serving guests
• Monitors assigned tables for customer satisfaction, quality, and additional service
• Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
• Accurately reports tips & shift times in the appropriate location at the end of each shift
• Addresses any guest issue promptly and with concern
• Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor.
• Acts with responsibility towards all company property, supplies, and equipment.
• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

The Colleague is held accountable for all duties of this job and other duties as assigned.

• Prior hospitality experience preferred
• At least one year of food & beverage experience preferred

Job Requirements:

• Must be authorized to work in the United States
• Must be able to read, write and speak English
• Must be at least 18 years of age
• Must be able to accurately follow instructions, both verbally and written
• Must possess excellent communication and listening skills
• Must be professional in appearance and demeanor
• Must be able to work under pressure and in a fast-paced environment
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends, and holidays
• Must have the ability to deal effectively and interact well with the guests and Colleagues
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests.

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

• Must be able to stand and walk throughout the shift
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally

Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.