Guest Service Associate with Housekeeping

Job description

We are looking for professional, guest centric hotel Guest Service Associate to serve as our guests’ first point of contact and manage all aspects of their stay experience. Hotel Guest Service Associate with Housekeeping responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities as well as cleaning and maintaining guest rooms, assisting with laundry, and upkeep of public spaces. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Stock housekeeping cart with cleaning supplies, fresh linens and guest supplies
• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash
• Change and replenish bed linens, towels and other guest amenities, as needed
• Clean other designated areas when assigned, including, but not limited to restrooms, public areas, offices, and meeting rooms
• Ensure all hotel property is in working order; report missing articles, damage, or mechanical problems to management or supervisor, as necessary
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction
• Turn in and log all guest property left in room or other public space
• Attend pre-shift meetings to learn assignments and the day’s tasks
• Perform deep cleaning tasks, as needed (for example flip mattresses, move furniture)
• Perform guest turn down service, as needed
• Follow Company policies and procedures
• Other duties as assigned by supervisor or management
• Ensure all rooms/assigned tasked are completed with the allotted MPR’s
• Communicate with office, housekeeping, and maintenance staff to ensure all rooms are clean, and ready to accommodate guests’ needs

Skills

• Work experience in customer service
• Excellent communication and organizational skills
• Comfortable with computers and multiline phones
• Ability to multi-task and prioritize duties
• Knowledge of housekeeping and laundry operations and procedures
• Knowledge of proper use and storage of cleaning chemicals
• General knowledge of equipment such as vacuums, commercial washers and dryers
• Able to understand and speak some of the English language
• Able to prioritize work assignments
• Demonstrate genuine care for customers and employees
• Able to work in fast paced environment

Shifts

• Shifts needed vary and will require flexibilty to train on all hours and days between 9am and 9pm with potential oportunity to become more set with team growth or adjustments.
• Additional opportunities for candidates with flexibility to cross-train between guest service and housekeeping positions.

Job Type: Part-time

Pay: From $13.75 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $14