What are the responsibilities and job description for the Sales Associate/Customer Service position at Wild Side Smoke Shop?
About us
Wild Side Smoke Shop is a small business in North Hampton, NH. We are professional, inclusive and social.
Our work environment includes:
- Great Vibes
- Lively atmosphere
- and a LOT of people!
We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals. We are hiring in at $18/hour.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross selling products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus
Shifts Available
- Opens: 8:45am-4 pm
- Mids: 12pm-8pm
- Closes: 1:30-10:15pm (Sun-Thurs) or 4-11:15pm (Fri-Sat)
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 14 – 38 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- Day shift
- Night shift
People with a criminal record are encouraged to apply
Experience:
- English: 1 year (Required)
- Basic math: 1 year (Required)
- POS: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $18
