Food Service Lead

LE: Food Service Lead

TEAM: Food Services

DEPARTMENT: Café

PAY LEVEL: III

STATUS: Non-Exempt

SUPERVISOR: Food Services Manager

REPORTS TO: Food Services Manager

SUPERVISES: Cooks, Kitchen Assistants, Café Clerks, Expeditors, Grillers, Dishwashers

LAST UPDATED: 6/18/2024

JOB SUMMARY:

To direct and supervise Food Services Team Members to maximize sales, service, and productivity; to select, order, receive, price, stock, and display Department merchandise within Department guidelines and according to Wildberries’ policies and procedures; to merchandise Department product lines to maximize sales and customer service.

ESSENTIAL FUNCTIONS:

• Direct and supervise all Food Services Team Members as required.
• Ensure Team Member productivity and superior customer service.
• Assist in Team Member performance and discipline processes in a timely manner and according to policy.
• Identify training and development opportunities for Team Members in conjunction with the Food Services Manager.
• Coordinate Team Member work duties and procedures with the Food Services Manager.
• Select, order, receive, price, stock, and display Department merchandise.
• Handle Department damaged/out of date product according to Department procedures.
• Review Department invoices for accuracy.
• Maintain order invoices and product quality assurance.
• Meet/work with other Team Members to achieve Team/store goals.
• Perform Department inventories as directed.
• Assist customers as needed.
• Report safety violations or concerns to Food Services Manager or MOD
• Ensure Department sanitation and cleanliness are up to Health Code standards.
• Report security concerns to MOD.
• Assume Food Service Manager duties in their absence, if applicable.
• Other duties and assignments as directed.
• Must maintain a minimum score of 44 on annual evaluation to maintain this position.

Safety and Sanitation:

• Maintains neat professional appearance and observes personal cleanliness at all times.
• Adheres to state and local health and safety regulations.
• Practices proper lifting techniques and personal safety precautions.
• Maintains a clean, organized work area at all times.
• Enforces Health Code standards among all Team Members.
• Maintains complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Watch the store floor at all times for potential hazards (spills, debris, fallen items), take action as necessary or inform the store MOD.
• Practices and enforces proper food handling including sanitizing of work surfaces, proper hand-washing, etc.

Interpersonal

• Listens and communicates effectively at all times.
• Accepts constructive criticism well. Provides constructive criticism in an appropriate manner to all Food Service Team Members.
• Works well under pressure and maintains a positive and productive energy-level.
• Shows professionalism and poise when dealing with customers and co-workers.
• Demonstrates a sense of urgency and a commitment to providing excellent service to our guests.
• Document and report any interpersonal conflicts in a timely manner and with full confidentiality.

Administrative

• Knows and understands Wildberries’ Mission Statement and practices its values daily.
• Adheres to all Wildberries policies, rules and regulations as outlined in the Wildberries manuals and handbooks.
• Reads and remains current on all posted store information.
• Able to work Weekends and Weekdays, Nights and Mornings.
• Able to maintain confidentiality with all Team Members.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

QUALIFICATIONS:

Required

• Possess Food Handler’s card.
• Ability to perform duties and responsibilities described above in a timely manner.
• Ability to take direction from Food Services Manager, MOD, ASM, GM, and SM
• Ability to organize and direct staff with poise and in a timely manner.
• Ability to work effectively as a Team Member in all positions within the Food Service Team.
• Ability to prioritize duties when faced with interruptions, fluctuating workload.
• Ability to effectively delegate tasks to all Team Members in a timely manner and with poise.
• Excellent problem solving skills.
• English language proficiency, both speaking and reading.

Preferred

• Passion for food!
• Passion for people!
• Consistency: Presenting oneself as constant and consistent
• Courage: Being willing to take calculated risks, stand up for beliefs, and confront difficult situations.
• Empathy: The ability to understand and connect with others, building rapport, resolve conflicts and creating a supportive environment

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Café Department within a fast-paced grocery store.
• Must be able to push, pull or lift up to 30 lbs. frequently.
• Must be able to push, pull or lift up to 50 lbs. infrequently.
• Frequent exposure to hot and cold temperatures and inclement weather conditions.
• While performing the duties of this job, the Team Member is occasionally required to stand, walk, climb stairs, balance, stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
• Must be able to perform functions with repetitive wrist, arm, back, and leg motion.
• Must be able to listen and talk sufficient enough to communicate with co-workers.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Independent mobility through the store.

This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change, or be eliminated. Team Members are always expected to follow their supervisors’ instructions and to perform the tasks requested by their supervisors. All Team Members are employed on an “at will” basis; this means that your continued employment, regardless of your employment status, or the amount of time served is at the will of Wildberries Marketplace.

Job Type: Full-time

Pay: From $17.50 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18