What are the responsibilities and job description for the Manager on Duty position at Wilderness Hotel and Resort Inc?
SUMMARY: Responsible for acting on behalf of the General Manager, covering all aspects of Guest Relations, during the evening hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES: this list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
ESSENTIAL DUTIES AND RESPONSIBILITIES: this list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Acts on behalf of the General Manager in his/her absence, alerting GM of issues, as needed.
- Must check in with all departments at the beginning and end of shift.
- Must be on property and carry a radio at all times.
- Must be visible to all departments.
- Responds to and reacts to all in-house emergencies.
- Ability to investigate and complete all internal incident and accident reports.
- Be fully versed in the Emergency Response Guide.
- Have working understanding of the hotel fire protection system.
- Respond to and assist in handling all guest related issues that the departments cannot handle.
- Walk around the entire property, completing at least two rounds of the hotel interior and exterior.
- Complete a MOD report at end of shift.
- Able to make decisions regarding issues in accordance with hotel policies.
- All other duties as assigned by management.
