Villa/Cabin Inspector

SUMMARY: A Room Inspector supervises work activities of cleaning personnel to ensure clean, orderly and attractive hotel rooms. The Room Inspector assigns duties, inspects work and investigate complaints regarding housekeeping service and equipment, and take corrective action, if necessary. A Room Inspector takes inventory on housekeeping supplies and is responsible for training new housekeeping associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Obtains list of rooms to be cleaned immediately, to include prospective check outs and stay overs.
• Ensures rooms are completed and signed off on in the appropriate time frame.
• Inspects every room attendant rooms and evaluates their work after they’ve completed their job cleaning rooms.
• Assists in training and teaching policies and work procedures.
• Coaches Room Attendants on areas of improvement by showing them what task they missed or did not perform properly when cleaning rooms.
• Reports hazardous conditions in work area or equipment, to Management.
• Periodically inventories supplies and equipment.
• Communicates with guests in a professional and friendly manner.
• Ensures storage rooms and housekeeping carts are clean and organized.
• Uses the chemicals that have been provided in accordance with directions; familiarizes self with material safety data sheets and uses PPE (personal protective equipment) as necessary.
• Practices safety procedures, including bending, lifting and safe use of equipment. Includes following safe procedures for protection against blood borne pathogens.
• Completes the required form, as soon as possible, upon discovering any damage to property in hotel rooms or items missing from room inventory – then submit them to Manager.
• This position requires regular and predictable attendance.
• All other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: Directly supervises employees under the direction of the Department Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and assisting in disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE: (Level 3) High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: (Level 3) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: (Level 2) Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: (Level 3) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

QUALIFICATIONS:

• Requires a good understanding of company policies and procedures
• Working knowledge of resort amenities, room designs, and general golf knowledge.
• Good attendance and punctual.
• Exhibits professionalism.
• Exhibits good grooming habits.
• Wears the proper uniform.
• Works efficiently.
• Follows all resort and office policies and standard operating procedures.
• Conducts themselves in a professional manner with a positive attitude.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
• Frequently stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, climb and/or balance, stoop, kneel, crouch and/or crawl, talk and/or hear
• Occasionally sit

Lifting Activities:

• While performing the duties of this job, the employee is required to:
• Occasionally lift up to 25 pounds and up to 100 pounds or more with assistance

Vision Requirements: Close vision

WORK ENVIRONMENT:

• Occasionally exposed to toxic and/or caustic chemicals

Noise Levels: Moderate