What are the responsibilities and job description for the Night Auditor position at Wilderness Resort?
Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.
Join the Wilderness Family for a rewarding employment experience! #WeAreFamily
The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!
The Night Auditor position is responsible for 3rd shift guest services duties.
This is a part or full-time position with night and weekend availability.
Essential duties and tasks of the position include but are not limited to:
Follows and completes all Night Audit procedures as described in the procedure manual.
Ensure superior guest services as dictated in Guest Services training.
Greet, register, and assign rooms to guests of hotel.
Verify customers' credit card, establishes how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest I.D.
Keep records of room availability and guests' accounts manually or by using computers.
Compute bills, collect payments, and make change for guests.
Perform simple booking activities such as balancing cash accounts.
Issue room keys and direct guests to their rooms.
Review accounts and chargers with guests during the check-out process.
Post charges for rooms, food & beverage, and all other miscellaneous charges.
Transmit and receive messages using telephone, cell phone, or radio.
Contact appropriate departments when guests have special requests, requirements, or needs.
Responsible for cash banks.
Communicate with guests and other managers in order to ensure coordination of hotel activities.
Monitor alarm panel and dispatches alerts to security, emergency personnel, and on call management as necessary.
All other duties as assigned by management.
Wilderness Resort is an Equal Opportunity Employer
