Front Desk Guest Service Associate

Wildhaven Yosemite Front Desk Guest Services Associate

ABOUT WILDHAVEN

Wildhaven Yosemite is the Sierra Nevada’s up and coming glamping destination. Our mission is to make it easier to spend a comfortable and memorable night outdoors with family and friends. Share this mission? We'd love to have you join our team in beautiful Mariposa, CA, working with a talented group of experienced hospitality colleagues in the Sierra Nevadas.

Wildhaven is dedicated to continuing what we believe to be an excellent relationship with our employees. We will do our best to maintain good working conditions, competitive wages and benefits, open communications, and employee involvement. We know that the Company’s success and reputation is a direct result of the loyalty, commitment, and continued efforts of our employees. We will continue to look to our employees for ideas about how to improve all areas of our business in areas like guest service, safety, efficiency, and employee relations.

We are committed to being a positive, drama free environment and seek individuals who exhibit positivity and an eagerness to to be part of a team.

Reporting to our Operations Manager, you will be responsible for:

Guest Communications

• Make sure guests have everything they need and their expectations are being exceeded.
• Engage often with our guests, both in-person and via email and phone.
• Interact professionally, and resolve issues quickly. Escalate any unresolved issues to Management with proposed solutions.

Reservations

• Planning: Review bookings for each day in our booking management software and resolve any guest or operational issues interfering with a successful check-in, stay, check-out, or tent turn-over.
• Check-in/out: Be available during peak arrival/departure hours to help guests arrive and depart
• Bookings: Serve as point of contact for email and phone inquiries, focusing on conversions to bookings.

Concierge

• Help educate guests on on-site amenities incl. Yosemite National Park, trails, river floats, yoga, etc.
• Help educate guests on nearby activities

Operations

• Process any in-store transactions from guests through our POS system.
• Assist with monitoring and replenishing inventory of furnishings, linens, store items, supplies, etc.
• Monitor property for general cleanliness and alert housekeepers when service is needed.
• Assist housekeepers to make sure rooms are ready for check-in.
• Assist in creating and maintaining databases of qualified vendors, contractors, and event leads.
• Identify and contact potential event bookings, group reservations, and marketing partners.
• Generating reports on key guest metrics for management

Qualifications

• Education: High school degree, Bachelor’s preferred
• Experience: 2 years experience in a customer service role, preferably in a hospitality setting
• Schedule: You can work shifts on weekends and holidays, which can start at 8am or end at 8pm.
• Tech savvy: You will be handling multiple software systems in a typical day (e.g., our booking engine, credit card processor, Excel, Google Sheets).
• Math skills: You will be frequently calculating and checking numbers related to guest bookings, discounts, on-site purchases, and other hotel performance indicators.
• Communication skills: You truly enjoy talking with and learning from others, and constantly have a friendly, enthusiastic, positive attitude.
• Collaboration skills: You will be working with others more than you will be alone, so you must be able to work with multiple personality types, ages, and job types.
• Organizational skills: You will be comfortable with multiple pressing issues happening simultaneously
• Outdoors: You have a true love for the outdoors that our guests will see the minute they talk to you.
• Entrepreneur mindset: You will figure it out, whatever it is, even if you haven't done it before. You are a creative problem solver, can prioritize your time without supervision, and know when to ask for help. You are comfortable working in a fast-paced, occasionally stressful environment, and are able to take on a wide range of responsibilities.
• Environment: While the job is inside our check-in kiosk or store building at a desk, you will oftenbe outdoors (occasionally for extended time periods in hot weather), standing on your feet, and will need to be able to carry/lift up to 50 lbs.
• Drama-free: Guests can show stress, or frustration, but you cannot show these in your role. You are cool, calm, and collected in the face of difficult guests, situations, or even co-workers.
• Hospitality mentality: You are committed to providing kindness and understanding to strangers, and pleasing your guests through your positive attitude.

Job Benefits

• Location: Mariposa CA, in the beautiful foothills of the Sierra Nevadas.
• Competitive Compensation: We will provide a competitive rate based on your experience, as well as performance-based bonuses and vacation days.
• Career Growth: We are a fast-growing outdoor hospitality company backed by a strong management team. We will provide what you need to perform at your best.
• Perks: It’s important you love and understand the lodging experience that you will be providing as a team member at Wildhaven. You will receive complimentary access to all of our guest perks (when space is available), such as tent nights for you/friends, boat/bike rentals, yoga classes, etc.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18 - $20