What are the responsibilities and job description for the Beverage Server position at Wildhorse Resort & Casino?
Wage Range: $13.70-$18.00
OPEN UNTIL FILLED: 1ST CLOSING DATE MARCH 5, 2025
ESSENTIAL JOB FUNCTIONS:
- Ensures customer satisfaction and casino play through prompt, efficient, and friendly service placing customers' needs first.
- Greets each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders.
- Retrieves drink orders from the beverage stations or bar areas and promptly delivers them to customers.
- Promptly takes beverage and/or food orders, accepts payment for item(s), and processes payment as outlined.
- Ensures that beverage/food order is accurate and promptly delivered to the guest.
- Makes continual rounds throughout the gaming areas to maintain food and beverage service.
- Ensures that all foodstuff is handled healthfully, following the guidelines of the food handler's training at all times.
- Maintains a neat, clean gaming area by promptly removing used food/beverage containers.
- Promotes internal guest service standards through courteous and respectful behavior.
- Constantly maintains a clean, efficient work area, wipes spills, replenishes condiments and when able, assists with service and maintenance of beverage stations.
- Complies with regulatory laws, PP&P, OLCC regulations, department policy and procedures, safety codes, etc.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
- Ensures that equipment, tools, and materials are handled safely.
- Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None.
SIGNATORY ABILITY:
- None.
ACCESS TO SENSITIVE AREAS:
- None.
MINIMUM QUALIFICATIONS:
- Six (6) months of experience in the customer service/hospitality industry.
- Possesses or obtains a Food Handler’s and OLCC service permit within 30 days of hire.
- POS and cash handling experience.
- Basic mathematical skills.
- Effective communication skills - provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
- Stand and/or walk for long periods; work in a smoke-filled environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
- Work a flexible schedule - weekends, holidays, and special events.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Requires a High-Security Gaming License clearance.
- Must be at least 21 years of age.
Salary : $14 - $18
