Players Club Host/ess

Wage Range: $15.00-$18.00

OPEN UNTIL FILLED: 1ST CLOSING DATE FEBRUARY 25TH, 2025

JOB SUMMARY

Provides exceptional customer service to Players Club members while staffing the Players Club station, including communicating program features, and assisting with membership registration and database entries.

ESSENTIAL JOB FUNCTIONS:

1. Promptly and graciously greets each guest approaching the Players Club station.
2. Provides information and assistance to guests on the Players Club program and/or promotions.
3. Focuses on strong guest service, through an accurate tracking of customer play and extends service amenities accordingly.
4. Develops club membership, and communicates with casino operations on length of guest stay or play.
5. Enrolls new members, enter them into the database, and issues Player Club cards and instructions.
6. Professionally and efficiently provides guest redemption awards as outlined.
7. Remains knowledgeable of casino programs, events, promotions, and guest services to provide an accurate release of information.
8. Participates in casino/club activities/events by contributing to an exciting atmosphere when utilizing the PA system, with direct guest contact and in all dialogue promoting Wildhorse operations.
9. Maintains a clean and organized workstation at all times.
10. Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
11. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
12. Ensures that the operation of equipment, tools, and materials is handled safely.
13. Accurately and efficiently handles cash and/or prizes for promotions.
14. Maintains confidentiality and integrity of any activity of guests and their accounts.
15. Other related duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None.

SIGNATORY ABILITY:

1. Redemption, misc. payouts and prize lists.

ACCESS TO SENSITIVE AREAS:

1. Players Club database.

MINIMUM QUALIFICATIONS:

1. One (1) year of frontline guest service skills is required.
2. Demonstrates effective computer literacy skills with Microsoft programs and database systems.
3. High School Diploma or GED or Ten (10) years of experience.
4. Accurately and efficiently handles cash and/or prizes for promotions.
5. Requires strong math skills, cash handling, and computing redemption.
6. Needs to stand and walk for long periods in a smoke-filled, noisy environment; and perform repetitive motions with wrists, hands, and fingers.
7. Effective communication skills - verbally able to provide instruction, responds to questions and has exceptional interpersonal skills and abilities.
8. Flexible scheduling and ability to work weekends, shift work, and holidays.
9. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
10. Requires a High-Security Gaming License clearance.
11. Must be at least 21 years of age.

Salary : $15 - $18