What are the responsibilities and job description for the Table Games Trainee position at Wildhorse Resort & Casino?
WAGE RANGE: $18.00
OPEN UNTIL FILLED: 1ST CLOSING DATE APRIL 22, 2025
SUMMARY
Responsible for attending 103 hours of training and learning Table Games - including the total operation of the assigned games - Blackjack, Progressive Blackjack, Three-card Poker, Spanish 21, Ultimate Hold’em, and Lucky Ladies. This is a Class III game and is subject to certain restrictions.
ESSENTIAL JOB FUNCTIONS:
- Learn how to promote customer service by acknowledging customers promptly and courteously.
- Learn to conduct the game of blackjack in a skilled, professional manner according to WRC standards.
- Learn to verify proper table inventory through accurate dealing of the game and confirm the accuracy of all paperwork transactions, including openers, closures, fills, and credits.
- Learn how to Supervise assigned blackjack tables by established WRC and Table Games policies and procedures.
- Learn to report any irregularities that occur on the blackjack table immediately to the supervisor.
- Learn to attend to customer needs where possible and maintains an overall, positive guest atmosphere.
- Learn to maintain workplace standards as outlined in company policies, procedures, and practices.
- Learn how to promote a safe environment for guests and employees, by adhering to established safety policies and by reporting safety concerns promptly to the supervisor.
- Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None
SIGNATORY ABILITY:
- None
ACCESS TO SENSITIVE AREAS:
- None
MINIMUM QUALIFICATIONS:
- Need to attend 103 hours of Blackjack training, one hour of Lucky Ladies, two hours of Spanish 21, two hours of Three-card poker, and two hours of Ultimate Hold’em from a CTUIR licensed trainer.
- Need to have exceptional interpersonal skills, maintaining high guest service standards throughout training.
- Need to be flexible to attend training daily for 4 weeks.
- Need to sit, stand, and bend for long periods in a confined space; and perform repetitive motions with arms, wrists, and hands.
- If hired, must have flexible availability to work, swing, evening shifts.
- Must be at least 21 years of age.
Salary : $18
