What are the responsibilities and job description for the Customer Success Specialist - USA position at Wildix?
About Us
Wildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player in the Gartner® Magic Quadrant™ for Unified Communications as a Service in 2024.
Founded in 2005 by two Italian brothers, Steve and Dimitri Osler, we are now positioned among the fastest-growing companies in the UCaaS sector. Headquartered in Tallinn, Estonia, we have more than 250 staff members representing over 15 nationalities. Our team works across Europe, the UK, the Americas, and Ukraine, serving more than 135 countries through our partner ecosystem.
Our mission is to facilitate internal and external communication between companies and their customers worldwide, using web browsers and mobile applications, thereby increasing productivity and efficiency.
Who are we looking for
We are currently looking for a Customer Success Specialist. You will be part of a Sales Team, working closely with Partner Development Managers & assisting in partners-related queries, new partners onboarding & nurturing of existing partners portfolio.
Are you up for the challenge?
How You Will Make an Impact
- Promptly responding to customer queries via email, live chat, video, or phone.
- Collaboration with colleagues or managers to find the best solutions to partners’ issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Maintaining a polite, helpful, and professional manner at all times
- Obtaining and sharing partner feedback with colleagues and other departments so that products and services can be improved
- Familiarise yourself with new products and services as they are introduced
- Attending workshops and meetings as required
- Providing training to new partner service agents
What You Bring to the Team
- At least 2 years of previous experience with Sales and Support related roles
- Fluent in English, both written and verbal
- You possess excellent communication skills, both verbal and written with the versatility to communicate at all levels
- Strong presentation and negotiation skills for effective communication and collaboration
- You are a good team player with a "can do" attitude and the ability to work with others to provide an excellent customer service and experience
- Commitment and self–motivation to work within deadlines with minimum supervision
- Proven experience with CRM software, such as Salesforce
- The ability to respond appropriately under pressure
- A positive attitude and the ability to build relationships with clients
Now, it would be fantastic if You
- Have a good understanding of the B2B Market
- Are quality-driven, aiming for 100% accuracy and timeliness of delivery
- Aim to continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
- Observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties
Why You Will Love It Here
- Be part of the fastest-growing, talent-focused company in Unified Communications
- A philosophy of trust and a shared vision of excellence
- We're an Apple Powered Team. We will provide you with a MacBook Pro and iPhone to fuel your productivity
- We offer competitive compensation and benefits, and expense reimbursement
- Initial training and support to empower your professional success
Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information
Where You’ll Be Based
The job can be done remotely from anywhere in the US, preferably on the East Coast
We are Wildix
Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or other characteristics. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.
Important: Please note that we exclusively recruit through Remote.com, an Employer of Record (EOR) company, facilitating remote talent acquisition efficiently.
Do you want to learn more about Wildix? Apply Now!
