What are the responsibilities and job description for the Administrative / Office Assistant position at Wildlife Resolutions Inc?

Job Description

Wildlife Resolutions is a full-service Pest & Wildlife Management Company specializing in Integrated Pest Management. For over a decade, we have been committed to delivering effective, long-term solutions to our clients with professionalism, knowledge, and compassion. Our team thrives in a family-friendly atmosphere where collaboration, growth, and exceptional service are at the forefront of our mission. We’re looking for someone who shares our values and is eager to grow with us.

Why Join Us?

Strong Team Culture : Be part of a compassionate and professional team dedicated to providing outstanding service. Our employees enjoy having the autonomy and freedom to make their own decisions when it comes to carrying out their job.
Growth Opportunities : Enjoy learning and developing skills in various areas such as marketing and office management. We are seeking someone who is looking to grow with us!
Work-Life Balance : Flexible schedules and a supportive work environment.
Competitive Compensation : $35,000 annual salary, with performance / time-based bonuses.
Clear Growth Path : Our pay structure rewards performance and tenure. Here's the outlined payment schedule for this position :

Year 1 : $16.67 / hour ($35,000 annually)

Year 2 : $19.44 / hour ($40,500 annually)

Year 3 : $23.61 / hour ($49,000 annually)

Full Pay : $65,000 annual salary

Comprehensive Benefits : Medical insurance, company truck, paid training, PTO, paid holidays, and uniforms.

Position Overview :

As the Administrative Support Specialist, you will be the first point of contact for our customers, playing a crucial role in shaping their experience with Wildlife Resolutions. In addition to providing exceptional customer service, you will have opportunities to expand your skills and contribute to our marketing efforts and office operations. This is a full-time, on-site position for someone who values long-term growth and embraces our company culture.

Responsibilities :

Act as the primary point of contact for clients, answering incoming phone calls and providing exceptional service.

Facilitate day-to-day communication between clients and our field technicians

Build and maintain strong relationships with clients through proactive follow-ups and clear communication.

Relay important information to field technicians and ensure timely updates between clients and the team.

Assist in the development and execution of marketing strategies, including digital marketing, social media management, and content creation.

Stay informed about pest management trends and regulations to maintain brand awareness and support customer education.

Manage daily administrative tasks such as scheduling, producing accurate reports, and maintaining records in Jobber (service software).

Support the Office Manager with special projects and administrative requests.

Participate in team meetings and ongoing training to stay updated on company policies and best practices.

Qualifications :

High School Diploma or GED required; education or experience in pest control is a plus.

Exceptional work ethic, reliability, and a commitment to professionalism.

Strong computer, phone, problem-solving, and interpersonal skills.

Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities.

Valid driver’s license with a clean driving record.

Authorization to work in the U.S.

Desired Traits :

Enthusiastic about learning and taking on new challenges.

Passionate about delivering excellent customer service and educating clients on effective solutions.

Team-oriented with a proactive and responsible mindset.

Strong written and verbal communication skills.

Consistently reliable and punctual for all work assignments

Physical Demands :

Ability to perform tasks that include standing, walking, lifting (up to 50 pounds), bending, and reaching.

Comfort with heights and physical mobility to support operational needs.

Reasonable accommodations can be made for individuals with disabilities.

Schedule :

Monday to Friday, 8 : 00 AM – 4 : 30 PM. This is an office-based position.

Flexibility for early or late shifts based on client needs.

If you’re ready to join a team that values your contributions, fosters professional growth, and embraces a supportive culture, we’d love to hear from you! Apply today to take the next step in your career with Wildlife Resolutions.

We are committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Salary : $17 - $65,000

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