Seasonal Customer Service Clerk

osition Overview

Join Wildlife Safari as a seasonal staff member! Our seasonal staff serve as ambassadors of the park as they check guests in, sell encounters, serve food, drive the train, and more! Help families build life long memories as you take on the role of a seasonal staff member. There are multiple departments that are customer service oriented including Booth Department, Restaurant, and Gift Shop. You will primarily work in one department with an expectation to assist other departments as needed; breakdown of departments and responsibilities are towards the end. Weekends are required for all positions. Wildlife Safari is a drug-free workplace and requires a clean drug test prior to position hire. Position to start soon and run through Labor Day Weekend.

Position Goal

The goal of the Customer Service Clerk is to create a positive, fun, and professional impression of the park. In many instances, the Entrance Clerk is the only interaction that members and guests will have with park staff; therefore, the incumbent must demonstrate outstanding customer service skills, up-sell the park’s benefits and services as appropriate, and acquire extensive park knowledge to answer questions and advise guests as required.

Responsibilities

• Welcome guests in enthusiastic and sincere manner
• Transact sales; distribute tickets, receipts, maps, etc.
• Accurately handle cash and credit card sales
• Explain the park rules
• Inspect vehicles to assure guest, animal and keeper safety
• Answer guest questions
• Up-sell park products and services as appropriate e.g. memberships, encounters, facility rental, etc.
• Sell guidebooks, kennel locks, cameras, batteries, etc.
• Respond as required to park codes
• • Gate operation at a fast pace
  • Radio communication
  • Guest communication
• Maintain cleanliness of booth(s) and stock supplies
• Balance daily receipts
• A food handlers’ card may be required depending on the location
• Weekends are required
• Be available to work multiple departments as needed

Qualifications

• Be at least 16 years old
• Have a valid driver’s license (for many positions)
• Must be able to pass a drug test, including for marijuana
• Candidates for this position must agree to a background check
• Outstanding customer service skills including friendliness and tact
• Preferred one-year previous experience in a retail environment handling cash and credit sales

Department Breakdown

• Gift Shop Clerk: The Gift Shop Clerk welcomes guests into the gift shop, assists Guest Services, answers questions about park products and services, directs guests to appropriate resources, and handles cash and credit sales. Gift Shop Clerks work between indoors and outdoors, stand & walk throughout the day, and must be able to lift and move up to 50 pounds.

• Booth Clerk: The Booth Clerk welcomes guests to the park, transacts sales, verifies memberships, provides park rules and information to guests, and may work in a variety of settings including Admissions, Camel Ride Booth, Feed Cup Booth, Aviary Attendant, and more. Booth Clerks work mostly outdoors, stand & walk throughout the day, and must be able to lift and move up to 50 pounds.

• Food Services: The Food Services team at Wildlife Safari is responsible for preparing and serving a menu of items including grilled, deep fried, and cold items, along with soups, pastas and chili. Staff will also be responsible for taking/running orders, cashiering, serving ice cream, cooking, cleaning tables & dishes, etc. The Food Services Team works mostly indoors in a high-temperature environment, stand & walk throughout the day, and must be able to lift and move up to 50 pounds. Part of the team runs the Snack Shack; anoutdoor concession stand.

Benefits

• Free membership with reciprocal zoo
• 40% off in Restaurant and Gift Shop
• Sick leave
• Vet and vehicle services at cost
• Free animal encounters
• Employee parties throughout the year

Applications will be accepted until position is filled.

Wildlife Safari is a drug-free workplace and applicants must pass a drug screen (including for Marijuana) prior to being offered a position.

Wildlife Safari will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by federal, state or local laws. Wildlife Safari will not discriminate against any applicant for employment because of physical or mental disability in regard to any position for which the applicant is qualified.