Route Service Representative

KEY OUTCOMES

• OUTCOME: Timely and Accurate Deliveries
• All first aid supplies delivered on time.
• Verification that the quantities delivered are correct, meeting customer needs without delays.
• OUTCOME: Improved Customer Satisfaction.
• Build strong relationships with clients through consistent, professional service, leading to increased customer loyalty and positive feedback.
• Ensure that customers always have adequate first aid supplies, helping them comply with regulations and keep their environment safe.
• OUTCOME: Operational Efficiency.
• Optimize routes and delivery times, reducing fuel consumption and operational costs while maintaining service quality.
• Maintain a strong safety record by minimizing delivery errors, accidents, leading to fewer workplace incidents.
• OUTCOME: Perform Consistent with Wildman Core Values
• Conduct yourself at all times and in all business interactions consistently with Wildman Core Values

STRENGTHS TO BE SUCCESSFUL

• Requires HS diploma or equivalent.
• Previous customer service experience preferred.
• Previous experience in sales related role is preferred.
• Strong written and verbal communication skills required.
• Ability to read, enter and use efficiently a handheld computer, keyboard, monitor, phone calculator, printer, and copier.
• Ability to handle multiple projects at once and maintain organization.
• Strong attention to detail, as errors may involve loss of customers.
• Flexibility with start and end times, as well as hours worked in a day.
• Must be able to work at a quick pace while servicing all customer needs.

PRIMARY RESPONSIBILITIES

• Timely, and efficient delivery to customers daily.
• Preparation of truck daily with necessary product for next day’s delivery.
• Verification of daily invoicing with a handheld computer.
• Review of product for correct delivery and billing quantities.
• Addressing customer service issues concerning route deliveries including but not limited to communicating with customers, and/or internal peers.
• Completion of all daily paperwork as needed.
• Maintain cleanliness of truck and notify management of any truck issues needing addressed.
• Responsible for DOT logs, and pre & post trip inspections of vehicle.
• Other duties and responsibilities as may be assigned from time-to-time.

PHYSICAL REQUIREMENTS

• Physical requirements, such as lifting, climbing, standing, bending, squatting/kneeling, and stooping. Required to sit for long periods of time.
• Ability to work in extreme weather conditions.
• Must have a valid driver’s license with a For Hire Endorsement and have capability to acquire clean MVR report.
• Must pass drug/alcohol screening and have completed DOT physical screening.
• Maximum unassisted lift = 50 lbs.