Service Route Manager

Service Route Managers train, coach, and support a team of Route Service Representatives in order to meet and exceed customer retention, account growth, and gross profit goals by driving execution of route development, coverage, and customer satisfaction.

Join a growing company with amazing benefits and employee programs!

https://wildmanbg.com/my-career/

KEY OUTCOMES (KPI’S) 

OUTCOME:  Drive Achievement of Customer and Product Retention Goals 

• Retain existing customer accounts (lost accounts should be <3%) 
• Target goal of no loss of profitable SKUs for customers 

OUTCOME:  Drive Achievement of Customer Account and Product Growth Goals for Service Team 

• Train and support ASR Team in recognizing sales leads for delivery to Customer Development Reps 
• Ensure delivery of targeted number of sales leads per month per growth plan 
• Support ASR Teams in delivering added SKU goals per growth plan 

OUTCOME:  Drive Achievement of Gross Profit Budget Targets for Service Team  

• Ensure Service Team meets or exceeds targeted gross profit percentage by route 
• Identify top 3 product margin enhancement opportunities each month and establish a plan with Service Team to deliver improved margin in identified products by route 

OUTCOME:  Ensure 100% Execution of SMART Start Training & Development Training for Service Team 

• Work with Director of Training to develop and enhance SMART Start Training for new ASRs and cross-training and development training for tenured ASR Teams 
• Ensure 100% Execution of all ASR Training Plans 
• Develop as a Training SME for ABS and other Service Team Training Tools 

OUTCOME:  Perform Consistent with Wildman Core Values 

• Conduct yourself at all times and in all business interactions consistently with Wildman Core Values 

STRENGTHS TO BE SUCCESSFUL  

• High school diploma or GED equivalency certificate required 

• 1-3 years’ experience in a customer facing service-related role preferred 

• Prior route service experience a strong plus 

• Professional verbal communication skills required 

• Ability to adapt and thrive in a fast-paced environment 

• Proven ability to develop strong product and customer account knowledge 

• Strong problem-solving skills required 

• Adapts well to changing needs, conditions, and work responsibilities 

• Strong attention to detail required 

PRIMARY RESPONSIBILITIES 

• Ensure 100% route coverage each week for assigned Service Team (provide PTO and coverage support for ASR Team) 
• Ensure 100% On-Time-Complete (OTC) route stops per weekly schedule 
• Drive to execution of 100% On-Time Delivery (OTD) fulfillment goals for Service Team 
• Ensure Service Team establishes and executes on targeted Vendor Managed Inventory (VMI) levels 
• Build superior route and customer knowledge to deliver Team Service Goals 
• Manage and execute on scheduled monthly route ride-alongs 
• Schedule and execute customer intimacy program to deliver scheduled visits and enhance customer relationships 
• Develop and execute plan for cross-product segment training with Service Team to drive Company growth 
• Lead, coach, and support development for Service Team 
• And other responsibilities as may be requested from time-to-time 

PHYSICAL & ENVIRONMENTAL REQUIREMENTS 

• Requires maximum physical effort; required to sit for extended periods 
• Must be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk 
• Must be able to drive a truck/step van 
• Maximum unassisted lift = 50 lbs.  
• Ability to read, enter and use efficiently a handheld computer 
• Ability to use telephone to communicate with customers and internal support personnel