YouTheFan - Administrative Assistant

Company Overview:

Since 2009, YouTheFan has been a premier destination for fan merchandise and collectibles, offering sports enthusiasts high-quality, officially licensed products. We are passionate about delivering an exceptional experience to our customers and continuously innovating within the world of fan gear. As we expand, we are looking for a highly motivated, dynamic Administrative Assistant to join our operations team.

Key Responsibilities:

 Shipping and Order Fulfillment:

• Shipping Labels: Accurately create and manage shipping labels for customer orders and returns.
• Order Processing: Assist in the order fulfillment process, ensuring timely and accurate processing of customer shipments.

Data Entry & Content Management:

• Accurately input and maintain product data, inventory, and customer information in internal databases and ERP system.
• Upload or update content for various customers who have online content/sales, including product descriptions, images. Ensure content is up to date and accurately reflects available inventory.
• Assist in creating and managing reports related to sales, inventory, and customer trends using Excel.

Office & Project Administration:

• Provide general administrative support across the organization. Ex: order entry, invoicing, answering phones/emails, assisting with open projects.

Organizational & Operational Support:

• Maintain and organize important documents, files, and records for easy access by team members.

Additional Responsibilities:

• Proactively identify and suggest process improvements, especially in areas like data entry, content uploading, and order fulfillment.

• Support with customer service tasks, such as addressing customer inquiries related to orders, inventory, or shipping.

Desired Experience & Qualifications:

• Experience:
• 1-3 years of administrative, data entry, or office operations experience, with a focus on logistics, shipping, or vendor management.
• Technical Skills:
• Proficient in Microsoft Excel (pivot tables, VLOOKUP, formulas) and Microsoft Word.
• Communication Skills:
• Strong written and verbal communication skills to engage effectively with vendors, clients, and team members.
• Professional phone etiquette and customer-facing communication experience.
• Organizational Skills:
• Excellent attention to detail with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong time management skills with the ability to work independently and manage your own workflow.
• Dynamic & Independent Work Ethic:
• A self-motivated individual with the ability to take initiative and work independently without close supervision.
• Ability to thrive in a fast-paced environment and remain adaptable to changing priorities.
• Strong work ethic and a positive, can-do attitude with a focus on team collaboration.
• Problem-Solving & Critical Thinking:
• Ability to anticipate challenges and proactively offer solutions, particularly related to data, shipping, or customer issues.
• Customer-Focused:
• Customer service experience is an advantage, with a strong emphasis on providing high-quality service and support.

Benefits:

• Health, dental, vision insurance and 401(K) with employer match
• Paid time off (PTO)
• Dynamic and supportive work environment
• Gym membership
• Paid day off for birthday