What are the responsibilities and job description for the YouTheFan - Administrative Assistant position at Wildman?
Job Details
Description
Company Overview:
Since 2009, YouTheFan has been a premier destination for fan merchandise and collectibles, offering sports enthusiasts high-quality, officially licensed products. We are passionate about delivering an exceptional experience to our customers and continuously innovating within the world of fan gear. As we expand, we are looking for a highly motivated, dynamic Administrative Assistant to join our operations team.
Key Responsibilities
Shipping and Order Fulfillment:
Description
Company Overview:
Since 2009, YouTheFan has been a premier destination for fan merchandise and collectibles, offering sports enthusiasts high-quality, officially licensed products. We are passionate about delivering an exceptional experience to our customers and continuously innovating within the world of fan gear. As we expand, we are looking for a highly motivated, dynamic Administrative Assistant to join our operations team.
Key Responsibilities
Shipping and Order Fulfillment:
- Shipping Labels: Accurately create and manage shipping labels for customer orders and returns.
- Order Processing: Assist in the order fulfillment process, ensuring timely and accurate processing of customer shipments.
- Accurately input and maintain product data, inventory, and customer information in internal databases and ERP system.
- Upload or update content for various customers who have online content/sales, including product descriptions, images. Ensure content is up to date and accurately reflects available inventory.
- Assist in creating and managing reports related to sales, inventory, and customer trends using Excel.
- Provide general administrative support across the organization. Ex: order entry, invoicing, answering phones/emails, assisting with open projects.
- Maintain and organize important documents, files, and records for easy access by team members.
- Proactively identify and suggest process improvements, especially in areas like data entry, content uploading, and order fulfillment.
- Support with customer service tasks, such as addressing customer inquiries related to orders, inventory, or shipping.
- Experience:
- 1-3 years of administrative, data entry, or office operations experience, with a focus on logistics, shipping, or vendor management.
- Technical Skills:
- Proficient in Microsoft Excel (pivot tables, VLOOKUP, formulas) and Microsoft Word.
- Communication Skills:
- Strong written and verbal communication skills to engage effectively with vendors, clients, and team members.
- Professional phone etiquette and customer-facing communication experience.
- Organizational Skills:
- Excellent attention to detail with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Strong time management skills with the ability to work independently and manage your own workflow.
- Dynamic & Independent Work Ethic:
- A self-motivated individual with the ability to take initiative and work independently without close supervision.
- Ability to thrive in a fast-paced environment and remain adaptable to changing priorities.
- Strong work ethic and a positive, can-do attitude with a focus on team collaboration.
- Problem-Solving & Critical Thinking:
- Ability to anticipate challenges and proactively offer solutions, particularly related to data, shipping, or customer issues.
- Customer-Focused:
- Customer service experience is an advantage, with a strong emphasis on providing high-quality service and support.
- Health, dental, vision insurance and 401(K) with employer match
- Paid time off (PTO)
- Dynamic and supportive work environment
- Gym membership
- Paid day off for birthday
