What are the responsibilities and job description for the Guest Service Agent position at WildSide?
WildSide is a 900-acre outdoor adventure park with guided UTV tours and pedal assist, electric mountain bike rentals. We are seeking passionate and experienced Guest Service Agents to assist guests with checking in and to oversee the retail operations.
Responsibilities
- Learn and develop knowledge of all products that we have in inventory.
- Learn and use the Point of Sales computerized system for all transactions, inventory, ordering, and reconciliation.
- Check-in guests for all adventure activities; ensure guests completion of waivers and coordinate with tour guides
- Stock and replenish of all products, inventory of all items.
- Check invoices against orders to verify that the correct items are received.
- Work in a professional manner and always make a professional presentation in both dress and actions
- Handles all sales transactions through the Point of Sales system and always works with guests in a polite and professional manner.
- Assist guests with purchases including recording transactions and packaging for guests.
- Answer guest questions about photos and assist with the purchase process
- Other duties as assigned.
Qualifications
- 18 years of age or older
- Previous sales and retail experience.
- Experience with cash transactions and credit cards.
- Experience in stocking and displaying products.
- Great customer/guest experience background a plus.
- Knowledge of and previous experience using Point of Sales
- Ability to work with other team members and develop new skills.
- Able to work in all-weather conditions.
- Available to work days, nights, weekends and holidays
Physical Requirements
- Able to lift up to 50 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, and reach overhead
- Must be able to stand and/or walk for long periods of time on uneven ground
Perks
- Work with an enthusiastic team and create lasting memories
- Free parking
- Competitive pay
- Paid time off
- Medical, dental, and vision Insurance
- Life insurance
- 401K
- Free admission for employees and their immediate family
- Employee discounts on food and merchandise
- Generous pass exchange program with area attractions
If you believe you meet the qualifications above and have an interest in joining the WildSide team, please apply online thanks for your interest!
